MOIA Operations Germany GmbH

Internal Customer Service Representative – Driver Operations

MOIA Operations Germany GmbH

full-time

Posted on:

Location Type: Office

Location: Hamburg • Germany

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Salary

💰 €3,017 per month

About the role

  • You monitor our vehicles and service area from our control center to ensure high vehicle availability
  • You staff the Driver Hotline and handle issues raised by our employees/drivers or forward them to the appropriate contacts
  • You are the first point of contact for drivers with questions about the digital product as well as vehicles and charging infrastructure
  • You support exciting small projects

Requirements

  • You monitor our vehicles and service area from our control center to ensure high vehicle availability
  • You staff the Driver Hotline and handle issues raised by our employees/drivers or forward them to the appropriate contacts
  • You are the first point of contact for drivers with questions about the digital product as well as vehicles and charging infrastructure
  • You support exciting small projects
  • Ideally, you have already gained initial experience in customer support, a call center, telephony or a comparable area
  • You enjoy talking on the phone and handling emails
  • You remain calm even in hectic situations
  • You have good communication skills and enjoy competent, versatile problem solving
  • You are characterized by an accurate, detail-oriented way of working
  • You are comfortable using a PC
  • You have good German language skills, both written and spoken
  • You are willing to work shifts: Mon–Sun, early, late and night shifts, including public holidays
Benefits
  • Permanent employment contract
  • 30 days of vacation for full-time employees
  • 1 day of remote work per week (after completion of the probationary period)
  • Tax-free shift allowances (+25% for night shifts, +50% for Sundays, +100% on public holidays)
  • Monthly subsidy for Urban Sports Club membership and the HVV Deutschlandticket (public transport ticket)
  • Discounts on MOIA rides and the option to take a sabbatical
  • Drinks provided (water and coffee) at the HUB
  • Attractive working atmosphere in a dynamic team with an informal, first-name culture and flat hierarchy
  • Numerous opportunities to contribute and grow in a scaling company
  • Modernized workplace with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportcommunication skillsproblem solvingdetail-orientedcalm under pressure