Sales Center Manager – Operations Level VI
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona • United States
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About the role
- Manages store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.
- Achieves revenue, budget and other business objectives for each fiscal year.
- Develops business relationships with key customers within the store coverage area.
- Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
- Provides leadership and direction in the pursuit of store objectives with employees.
- Communicates and works closely with customers to maximize market penetration and margin potential.
- Develops and implements strategic plans to accommodate corporate goals.
- Advises customer on product selection, pricing and sales volume and continues to build customer relations.
- Analyzes and controls expenditures of SSC to conform to budgetary requirements.
- Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.
- Ensures prudent credit transactions and manages account collections.
- Participates in the planning process by providing accurate, achievable sales forecasts.
- Align achievements with corporate goals, standards, and objectives.
- Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
- Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary.
- Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
- Manages store metrics to ensure performance.
- Maintains store KPIs to meet audit expectation requirements.
- Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
Requirements
- HS diploma and 5+ years relevant sales experience required OR
- Bachelors degree in Business or related field and 1+ years of relevant sales experience.
- 4 years prior selling experience.
- Minimum 2 years previous management experience.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales forecastingbudget managementperformance managementcustomer relationship managementstrategic planningexpenditure analysisaccount collectionsKPI managementsafety program trainingorder management
Soft Skills
leadershipcommunicationteam developmentcustomer servicerelationship buildinggoal settingperformance measurementproblem solvingorganizational skillsstaff recruitment
Certifications
HS diplomaBachelor's degree in Business or related field