Customer Service Representative
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Ft Worth • Texas • United States
Visit company websiteExplore more
About the role
- Provide a variety of support, such as servicing walk-in customers
- Answer customer inquiries and provide samples
- Complete sales transactions
- Ensure effective coordination between the Company and customers with a high level of service
- Provide customer account management, including order entry and inquiry
- Interface with various groups to address customer inquiries and order issues
- Participate in special projects and perform additional duties as required
Requirements
- High School Diploma or GED equivalency required
- 3+ years of call center or customer service experience
- Focus on customer account management preferred
- Excellent oral and written communication skills
- Good voice quality that is conversational and professional
- Ability to interpret and follow instructions, policies, and guidelines
- Strong organizational and problem-solving skills
- Detail-oriented with the ability to multitask
- Moderate level of computer skills in Word and Excel
- Ability to work in a fast-paced environment
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer account managementorder entrysales transactionscall center experiencecustomer service experienceproblem-solvingmultitaskingdetail-orientedcomputer skills
Soft skills
oral communicationwritten communicationorganizational skillsability to follow instructionsprofessional voice qualitycustomer service orientationinterpersonal skills
Certifications
High School DiplomaGED equivalency