Moen

Product Consultant – Customer Service

Moen

full-time

Posted on:

Location Type: Remote

Location: ArizonaTexasUnited States

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Salary

💰 $33,000 - $41,000 per year

About the role

  • Serve as the “Voice of the Brand” for consumers seeking product, technical, and warranty support
  • Deliver high-quality service that creates a positive experience for our customers
  • Manage inbound consumer calls, provide product guidance, and support service solutions
  • Ensure professionalism, accuracy, and responsiveness in a fast-paced environment
  • Use tools, systems, and product knowledge to quickly diagnose issues and guide customers to effective solutions
  • Collaborate with teammates and internal partners to support seamless consumer experiences
  • Maintain professional communication and composure across all customer interactions
  • Accurately document consumer information, product details, and troubleshooting steps within internal systems

Requirements

  • High School diploma or equivalent required
  • Minimum of 2 years of experience in a contact center or fast-paced customer service environment
  • Strong verbal and written communication skills with the ability to clearly explain technical information
  • Proficiency in Microsoft Office applications including Outlook and Word; experience with Microsoft Teams preferred
  • Ability to maintain focus and productivity in a structured remote work environment
  • Strong problem-solving skills with the ability to guide customers through solutions in real time
  • Demonstrated ability to collaborate with teammates and contribute to a positive team environment
Benefits
  • Health plans
  • 401(k) program with a company contribution
  • Product discounts
  • Flexible time off benefits
  • Adoption benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supporttroubleshootingdocumentation
Soft Skills
communicationproblem-solvingcollaborationprofessionalismresponsiveness
Certifications
High School diploma