Product Consultant – Customer Service

Moen

full-time

Posted on: 3/11/2026

Location Type: Remote

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💰 $33,000 - $41,000 per year

About the role

Serve as the “Voice of the Brand” for consumers seeking product, technical, and warranty support
Deliver high-quality service that creates a positive experience for our customers
Manage inbound consumer calls, provide product guidance, and support service solutions
Ensure professionalism, accuracy, and responsiveness in a fast-paced environment
Use tools, systems, and product knowledge to quickly diagnose issues and guide customers to effective solutions
Collaborate with teammates and internal partners to support seamless consumer experiences
Maintain professional communication and composure across all customer interactions
Accurately document consumer information, product details, and troubleshooting steps within internal systems

High School diploma or equivalent required
Minimum of 2 years of experience in a contact center or fast-paced customer service environment
Strong verbal and written communication skills with the ability to clearly explain technical information
Proficiency in Microsoft Office applications including Outlook and Word; experience with Microsoft Teams preferred
Ability to maintain focus and productivity in a structured remote work environment
Strong problem-solving skills with the ability to guide customers through solutions in real time
Demonstrated ability to collaborate with teammates and contribute to a positive team environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical supporttroubleshootingdocumentation

Soft Skills

communicationproblem-solvingcollaborationprofessionalismresponsiveness

Certifications

High School diploma