Customer Solutions Manager
Moen
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $107,000 - $150,000 per year
About the role
- Establish strategic partnerships with C-suite stakeholders to align Master Lock’s solutions with enterprise-level safety and security objectives
- Expand solution adoption and maximize customer value through ongoing engagement and optimization
- Identify and engage Global 2000 organizations to co-develop scalable safety and security strategies
- Conduct discovery with prospective clients to uncover operational challenges and recommend tailored solutions
- Guide clients through the evaluation and adoption of SaaS-based safety solutions such as cLOTO
- Serve as a trusted advisor and subject matter expert on Master Lock’s integrated safety and security solutions
- Consult with clients to architect comprehensive solutions leveraging Master Lock’s full portfolio
- Collaborate with clients to design solution roadmaps and align on value-based outcomes
- Support internal teams by providing strategic insights and solution frameworks for enterprise opportunities
- Demonstrate expertise in consultative engagement methodologies and solution lifecycle management
- Facilitate strategic discussions with senior leadership to align solutions with business goals
- Maintain detailed records of client engagements, solution designs, and implementation milestones in CRM
- Collaborate cross-functionally to ensure client needs are translated into effective solutions and support
Requirements
- 7+ years experience in sales with major account management, presenting Software as a Service (SaaS) proposals
- Demonstrated success advising and influencing C-suite stakeholders within targeted verticals
- Knowledge of company products, master key systems, OSHA regulations and sales force priorities and motivations
- Strong communication and interpersonal skills (oral presentation and written)
- Track record of successful performance in commercial sales
- Proven ability to manage long sales cycles
Benefits
- Health plans
- 401(k) program with a company contribution
- Product discounts
- Flexible time off benefits (including half-day summer Fridays per policy)
- Inclusive fertility / adoption benefits
- Employee Resource Groups to support inclusivity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSconsultative engagement methodologiessolution lifecycle managementaccount managementsales proposalssolution designoperational challengesstrategic partnershipssolution adoptioncustomer value maximization
Soft Skills
communication skillsinterpersonal skillspresentation skillsconsultative skillsstrategic thinkingcollaborationadvisinginfluencingclient engagementcross-functional collaboration