MoeGo

Onboarding Specialist

• Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live
• Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
• Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction
• Partner with Account Executives to ensure a smooth handoff from sales to onboarding
• Document customer configurations, progress, and outcomes in CRM and project management tools
• Identify and escalate risks or blockers that may impact the customer experience
• Contribute to the continuous improvement of onboarding playbooks, resources, and processes
• Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues

Junior Onboarding Specialist