MoeGo

Customer Success Manager

• Build and maintain strategic relationships with executive stakeholders (Owners, COOs, Directors of Operations)
• Lead Executive Business Reviews (EBRs) that connect MoeGo’s platform performance to the customer’s KPIs (revenue growth, operational efficiency, labor utilization)
• Develop and execute joint success plans aligned with customer business priorities
• Serve as a trusted advisor on operational excellence and business transformation
• Partner closely with operations leaders and regional managers to drive consistent adoption across stores
• Conduct Quarterly Operational Reviews (QORs) to ensure execution, surface blockers, and define improvement actions
• Collaborate cross-functionally with Product, Implementation, Fintech Ops, and Support to close the loop on operational feedback and product improvement
• Quantify and communicate value realized (GMV growth, cost savings, efficiency gains, improved employee utilization)
• Identify opportunities for product expansion across MoeGo Payments, CRM, and Accounting
• Partner with Sales on renewal and expansion strategies
• Contribute to MoeGo’s enterprise playbook, refining QBR templates, health scoring frameworks, and value reporting processes
• Act as a voice of the customer internally — advocating for enterprise needs with data-driven insights
• Help mentor and guide junior CSMs as MoeGo’s enterprise success organization scales

Enterprise Customer Success Manager

Data Engineer

• As the Data Migration (DM) Program Manager, you will be responsible for driving the end-to-end execution and evolution of our data migration processes. You will collaborate cross-functionally with Product, Engineering, Post-Sale, and Data stakeholders to ensure customer data is transitioned accurately, securely, and efficiently from legacy systems into our platform. You will define and maintain best practices, manage the DM team’s operational pipeline, and own continuous improvements to tooling and process standardization.
• Program Ownership: Own and drive the full DM pipeline across all source platforms and customer tiers.
• Define, track, and improve key success metrics including import success rate, time-to-import, and data quality score.
• Process & Workflow Design: Design and evolve standardized DM workflows from scoping to QA to post-import support.
• Lead efforts to templatize tools, SOPs, and QA scripts to improve speed and reduce errors.
• Team Leadership & Scaling: Define tiered roles (Specialist, DME, Sr. DME, SWE) and responsibilities across the team.
• Coach and mentor team members and help scale capacity through delegation, playbooks, and tooling.
• Cross-Functional Partnership: Collaborate with Sales and Post-Sale to scope DM feasibility and timelines.
• Work closely with Engineering to improve tooling, automate steps, and reduce system-level errors.
• Risk Management & Continuous Improvement: Identify root causes of data quality and import issues; drive resolution plans.
• Anticipate risks in production imports and ensure proper pre-checks and staging.

Enterprise Customer Success Manager

Data Migration, Program Manager