Junior Onboarding Specialist

MoeGo

Junior Onboarding Specialist facilitating customer onboarding processes for T4 and T5 tier clients at MoeGo. Aiming to enhance their success through effective guidance and support during product setup.

Posted 6/1/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$75,000 per yearWebsite

About the role

Key responsibilities & impact

Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live
Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction
Partner with Account Executives to ensure a smooth handoff from sales to onboarding
Document customer configurations, progress, and outcomes in CRM and project management tools
Identify and escalate risks or blockers that may impact the customer experience
Contribute to the continuous improvement of onboarding playbooks, resources, and processes
Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues

Requirements

What you’ll need

1–2 years of experience in a customer-facing role (onboarding, customer success, support, or similar)
Excellent verbal and written communication skills in English
Strong organizational skills with the ability to manage multiple accounts and priorities
Comfort with technology platforms and ability to learn new software quickly
A customer-first mindset with genuine enthusiasm for helping people succeed
Ability to work independently and proactively in a remote environment
Preferred: Experience working with SaaS platforms or in a tech startup environment
Preferred: Familiarity with CRM tools such as Salesforce, HubSpot or Monday.com
Preferred: Background in the pet care, grooming, or service industry
Preferred: Experience working cross-functionally with sales or product teams

Benefits

Comp & perks

Competitive compensation at $75,000 CAD with opportunity for growth
Fully remote role with flexible working hours
Be part of a mission-driven team that genuinely loves what they do
High-growth environment with real opportunities to advance your career
Collaborative, inclusive team culture that values your ideas and input

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingcustomer successsupportCRM toolsSaaS platforms

Soft Skills

verbal communicationwritten communicationorganizational skillscustomer-first mindsetproactive work