Modivcare

Customer Advocate

• Assists transportation providers with questions and concerns related to transportation services.
• Schedules, modifies, and cancels reservations as needed.
• Documents and obtains details of complaints or incidents filed by providers.
• Receives and records provider concerns accurately and efficiently.
• Ensures complete and accurate trip data input.
• Refers unresolved transportation provider or member grievances to the appropriate department for resolution.
• Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.
• Answers incoming calls on the Transportation Provider call line.
• Participates in required meetings and contributes to other projects or duties as assigned.

Customer Advocate I

Compliance

• This position is responsible for leading and supervising the Company’s Government, Regulatory and Public Affairs team; identifying, interpreting and responding to legislative and regulatory activity that may impact the company; designing and implementing advocacy strategies to advance the Company’s policy priorities.
• Act as the company’s chief federal lobbyist and oversee lobbying and advocacy activities in key states.
• Manage and oversee the company’s engagement with trade associations, coalitions and third party advocacy organizations and develop and implement the company’s political engagement strategy.
• Advocate before federal policymakers, including Members of Congress, Administration officials, and federal agencies.
• Work cross functionally across the Company to develop and implement advocacy strategies at the state and federal level focused on key issues impacting the Company.
• Oversee the company's political engagement strategy and corporate participation in political umbrella groups.
• Mentor and provide professional development to the Government, Regulatory, and Public Affairs team members.
• Track and assess the interaction between the products offered by the Company and broader health policy developments.
• Partner with Legal, Compliance, Finance, Business Unit leaders and Sales, to develop, refine, and execute on the company’s policy positions and advocacy strategies.

Customer Advocate I

Vice President, Government, Regulatory and Public Affairs