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About the role
Key responsibilities & impact- Assists transportation providers with questions and concerns related to transportation services.
- Schedules, modifies, and cancels reservations as needed.
- Documents and obtains details of complaints or incidents filed by providers.
- Receives and records provider concerns accurately and efficiently.
- Ensures complete and accurate trip data input.
- Refers unresolved transportation provider or member grievances to the appropriate department for resolution.
- Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.
- Answers incoming calls on the Transportation Provider call line.
- Participates in required meetings and contributes to other projects or duties as assigned.
Requirements
What you’ll need- High School Diploma or General Education Degree (GED) required.
- Zero (0) plus years of experience.
- Or equivalent combination of education and/or experience.
- Strong verbal and written communication skills, with a friendly and customer-focused demeanor.
- Excellent active listening skills and the ability to understand customer needs and concerns.
- Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
- Ability to work both independently and collaboratively within a team.
- Capable of remaining calm and composed under pressure while resolving issues.
- Comfortable managing high call volumes while maintaining courtesy and professionalism.
- Strong attention to detail and organizational skills for managing customer information accurately.
- Enthusiastic and positive attitude with a passion for delivering exceptional service.
- Willingness and ability to learn new technology and processes quickly.
- Ability to understand and follow complex instructions and accurately type.
Benefits
Comp & perks- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic computer proficiencyMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
verbal communicationwritten communicationactive listeningcustomer-focused demeanorattention to detailorganizational skillsability to work independentlyability to work collaborativelycalm under pressurecourtesy and professionalism
Certifications
High School DiplomaGeneral Education Degree (GED)