Modivcare

Customer Service Representative – Bilingual, Spanish/English

Modivcare

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $14 per hour

About the role

  • Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
  • Ensure all company procedures are followed
  • Ensure accurate trip data is input in our systems
  • Demonstrate a personal commitment to producing high-quality work
  • Refer unresolved customer grievances to designated department for further investigation and resolution
  • Multitask effectively and efficiently to extract necessary information from multiple systems
  • Review and educate members on our services and their insurance coverage.
  • Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays.

Requirements

  • High School Graduate or General Education Degree (GED)
  • 0-2 years of related experience
  • 6+ months contact center experience OR customer service experience
  • Strong organization skills, written, and verbal communication skills
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
  • Proficiency in Microsoft Office Suite
  • Can type 35wpm or more
  • Sound decision-making and problem-solving skills in a fast-paced environment
  • Must be fluent in Spanish
Benefits
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencecontact center experiencetyping 35wpm or moreMicrosoft Office Suiteproblem-solving skillsdecision-making skills
Soft Skills
strong organization skillswritten communication skillsverbal communication skillsmultitaskingcommitment to high-quality work
Certifications
High School GraduateGeneral Education Degree (GED)