Modivcare

Director, Account Management

Modivcare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $133,300 - $179,900 per year

Job Level

Lead

About the role

  • Owns full accountability for account management organizational performance with an emphasis on developing and executing strategical and tactical plans to achieve relationship, retention, and growth goals.
  • Directs the day-to-day Account Management responsibilities and interact with local and national Operations teams.
  • Partners with the senior level of our Managed Care clients and effectively supports the daily issue management required to maintain strong relationships.
  • Builds and reinforces our reputation in the overall Healthcare industry.
  • Monitors critical metrics/dashboards to identify operational strengths, weaknesses and opportunities for improvement.
  • Acts as a single point of contact and resolution for account stakeholders both at their account’s corporate levels and at local levels as needed, into the organization.
  • Ensures questions, needs and concerns from account stakeholders are addressed and responded to in a timely, accurate and complete manner.
  • Monitors and reviews account operational data to proactively identify performance issues & concerns as well as opportunities for program modifications and enhancements.
  • Leads multi-functional teams to develop and track action plans addressing performance issues.
  • Accountable for timely closure of account CAPS, QIPS, PIPs and Notices for Deficiencies.
  • Review national/corporate level account reports for accuracy and ensure timely delivery to account stakeholders.
  • Accountable for content, messaging, and presentation for corporate level JOCs and other meeting forums.
  • Ensure internal and external interactions including communications, presentations, strategy, reporting and messaging is efficient and effective.
  • Establishes and implements a strategic retention and growth plan for each assigned account.
  • Articulates the organization's value proposition including trend drivers surrounding the services provided to their accounts.
  • Understands client’s strategic initiatives & industry trends and identify opportunities for strategic and/or profitable expansion through transportation or other product/service renditions.
  • Monitors assigned accounts for Liquidated Damages (LQDs).
  • Develops and monitors PIPs to reduce LQDs.
  • Manages client contracting process for assigned accounts.
  • Participates in client events including educational and member outreach activities.
  • Owns the responsibility to ensure that the organization is compliant to contractual expectations.
  • Creates a best in-class experience for their account stakeholders including their members.
  • Leads all efforts in regards to contract retention and pursing profitable growth for their accounts.
  • Leads program scoping to ensure successful program implementation and program launch.
  • May lead projects and perform other duties as assigned.
  • Occasional business travel may be required.
  • Determines appropriate resourcing of staff in order to achieve goals and objectives.
  • Builds an effective leadership team through mentoring and formal education that focuses on management and project management principles.
  • Defines annual Key Performance Indicators aligned with corporate goals.
  • Directs and mentors leaders on performance gaps, career development opportunities, and strategies.
  • Directs and coaches leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
  • Accountable for collective results and recognizing others’ contributions and share credit for success.
  • Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
  • Leads change management initiatives to drive improvements and efficiencies.
  • Ability to interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment.
  • Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

Requirements

  • Bachelor's Degree preferred.
  • Ten (10) plus years experience leading cross functional process improvement initiatives.
  • Five (5) plus years leadership responsibility.
  • Demonstrated expertise in Account Management and working with c-suites.
  • Demonstrated expertise in managing and building complex healthcare clients.
  • Demonstrated expertise in managing teams across multiple locations.
  • Experience in healthcare or managed care preferred.
  • Or equivalent combination of education and/or experience.
  • Demonstrated overall business leadership, strategic vision, and process know-how to lead the delivery of solutions.
  • Exceptional customer focus and process evangelism.
  • Demonstrates expert level understanding of industry space as well as account contract details.
  • Ability to drive the business forward besides challenges and ambiguity.
  • Proven experience delivering new business processes in a high paced environment.
  • Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.
  • Ability to foster and build a collaborative working relationship with various stakeholders.
  • Excellent oral and written communications skills, communicating clearly and concisely with excellent presentation skills and the ability to lead meetings internally and externally.
  • Ability to listen and understand information and communicate the same.
  • Must possess good organizational skills.
  • Must be results oriented.
  • Highly skilled in Microsoft office packages (Word, Excel, and Outlook).
Benefits
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementprocess improvementstrategic planningperformance managementcontract managementbudget managementdata analysisprogram implementationcross-functional leadershipcustomer relationship management
Soft Skills
leadershipcommunicationinterpersonal skillscollaborationorganizational skillscustomer focusresults orientationmentoringchange managementproblem-solving
Certifications
Bachelor's DegreeProject Management CertificationHealthcare Management CertificationLeadership Development CertificationProcess Improvement Certification