Modern Health

Client Manager

Modern Health

full-time

Posted on:

Location Type: Remote

Location: Hawaii • United States

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Salary

💰 $96,320 - $113,280 per year

About the role

  • Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers
  • Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
  • Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
  • Conduct regular global account meetings to refine and align customer strategies
  • Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions
  • Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
  • Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
  • Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
  • Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
  • Provide local implementation support in conjunction with the US-based implementation team
  • Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
  • Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers
  • Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
  • Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
  • Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
  • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health.

Requirements

  • 6+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus
  • Proven success strategically and autonomously managing a book of business (30+ customers across segments), including engaging with executive sponsors, senior leaders, and HR decision-makers
  • Fluency in English is required; additional languages are a plus
  • Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
  • Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
  • Ability to build strong, trusted relationships and act as a strategic advisor to customers
  • Proactive in identifying risks, resolving issues, and ensuring timely resolutions
  • Adept at objection handling and independently negotiating with clients
  • Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
  • Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
  • Demonstrated ability to understand client business landscapes and align solutions to their goals
  • Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail
  • Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence
  • Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders
  • Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership
  • Intellectually curious, quick to learn and share new tools, concepts, and best practices
  • Deep passion for customer success with a proactive approach to solving challenges
  • Genuine commitment to establishing the company as a trusted advisor by delivering long-term solutions to complex problems
  • Aligned with the company’s mission through a passion for improving outcomes in healthcare, benefits, and mental wellness.
Benefits
  • Medical / Dental / Vision / Disability / Life Insurance
  • High Deductible Health Plan with Health Savings Account (HSA) option
  • Flexible Spending Account (FSA)
  • Access to coaches and therapists through Modern Health's platform
  • Generous Time Off
  • Company-wide Collective Pause Days
  • Parental Leave Policy
  • Family Forming Benefit through Carrot
  • Family Assistance Benefit through UrbanSitter
  • Professional Development Stipend
  • 401k
  • Financial Planning Benefit through Origin
  • Annual Wellness Stipend to use on items that promote your overall well being
  • New Hire Stipend to help cover work-from-home setup costs
  • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
  • Monthly Cell Phone Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementaccount strategy developmentdata analysisnegotiationpresentation skillsproblem-solvinganalytical skillscustomer engagementrevenue growthretention metrics
Soft Skills
relationship buildingstrategic advisingproactive problem-solvingflexibilityinitiativecoachableintellectual curiosityattention to detailinfluencecommunication