Modern Family Law

Paralegal

• Handle a variety of family law cases, including divorce, child custody, and property division.
• Thrive in a fast-paced, deadline-driven environment while managing multiple competing responsibilities.
• Demonstrate exceptional attention to detail and outstanding communication skills in both written and verbal interactions.
• Work collaboratively with attorneys and support staff, ensuring collective success and efficiency in case management.

Customer Support

• Monitor, manage, and respond to incoming client portal and Salesforce-related support tickets
• Troubleshoot user issues related to portal access, Salesforce functionality, permissions, workflows, and system performance
• Resolve support requests efficiently while maintaining a high level of customer satisfaction
• Triage and prioritize tickets based on urgency, business impact, and client needs
• Support Salesforce users by assisting with account access, profiles, permissions, reporting issues, and workflow troubleshooting
• Track, maintain, and monitor support cases to ensure timely resolution and adherence to service expectations
• Maintain accurate case documentation, statuses, notes, and follow-up actions within Salesforce or ticketing systems
• Generate and provide regular reporting on support case volume, trends, resolution times, recurring issues, and team performance metrics
• Analyze support data to identify recurring issues, process gaps, and opportunities for operational improvements
• Identify and document Salesforce-related bugs, configuration issues, and enhancement requests
• Delegate or escalate issues to appropriate internal teams when necessary
• Clearly document issues, resolutions, and workflows for future reference and knowledge sharing
• Communicate updates and resolutions to clients in a clear, professional, and timely manner
• Assist in maintaining internal knowledge bases, support documentation, and Salesforce support procedures
• Collaborate with cross-functional teams to improve system usability, reporting visibility, and support operations

Client Portal Support Specialist – SalesForce Focused

People Operations

• Own and coordinate onboarding processes from offer acceptance through the first 90 days of employment
• Serve as a primary point of contact for new hires throughout onboarding and orientation processes and help support a welcoming and organized onboarding experience
• Coordinate onboarding schedules, orientation sessions, onboarding documentation, and first-day logistics across departments
• Partner with Learning & Development, IT, Operations, Payroll, and leadership teams to ensure timely onboarding readiness, including system access, equipment coordination, and onboarding support
• Coordinate and manage offboarding processes from notice through final separation, including offboarding documentation, system access removal, and equipment return coordination
• Conduct and track exit interviews and stay interviews, identify trends, and support continuous improvement efforts related to onboarding and offboarding processes
• Develop, maintain, and improve onboarding and offboarding SOPs, workflows, process documentation, tracking tools, and related resources to support consistency and scalability
• Maintain organized onboarding and offboarding records, dashboards, tracking tools, and reporting visibility
• Identify process gaps and recommend practical process improvements to support efficiency, consistency, and operational effectiveness
• Assist with coordination and documentation related to internal employee transitions, organizational changes, and People & Culture initiatives
• Assist in the development, coordination, and maintenance of onboarding related training materials, resources, and process documentation
• Partner with People & Culture Leadership and cross-functional teams to support onboarding, offboarding, and employee transition processes effectively and consistently
• Exercise sound judgment in managing routine onboarding and offboarding matters while partnering with People & Culture Leadership on matters involving policy interpretation, compliance concerns, or elevated employee relations risk
• Maintain professionalism, discretion, and confidentiality when handling sensitive employee information and documentation
• Perform other duties, responsibilities, and related assignments as directed by People & Culture Leadership to support departmental and organizational needs

Paralegal

Client Portal Support Specialist – SalesForce Focused

People and Culture Specialist – Onboarding/Offboarding