Modern.ai

TikTok Shop Operations Manager

Modern.ai

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Flash

About the role

  • Own the day-to-day operation of multiple TikTok Shops
  • Ensure all products are live, approved, compliant, and in good standing
  • Proactively monitor violations, warnings, suppression risks, and SPS-related health signals
  • Resolve listing and compliance issues quickly to protect account standing
  • Manage product listings including titles, descriptions, pricing, availability, and promotions
  • Own the setup and execution of discounts, flash sales, vouchers, bundles, and seasonal offers
  • Ensure promotional activity is compliant with TikTok Shop policies and does not negatively impact shop health
  • Implement merchandising best practices to support discoverability and conversion
  • Own **Shop Performance Score (SPS)** and all contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance)
  • Build and maintain a **repeatable system** for monitoring, improving, and protecting SPS across shops
  • Identify root causes of SPS drops and implement corrective actions
  • Partner with fulfillment and customer support teams to resolve issues impacting SPS
  • Monitor inventory availability to prevent out-of-stock, oversell, or cancellation issues
  • Coordinate with internal teams and fulfillment partners to maintain accurate stock levels
  • Flag risks that could negatively impact cancellations, delivery SLAs, or SPS
  • Track KPIs including GMV, conversion rate, refunds, cancellations, delivery performance, and SPS
  • Analyze trends to identify operational, promotional, or listing-level optimization opportunities
  • A/B test **offers, pricing, bundles, and promotional mechanics** (not creative assets)
  • Produce regular reports with clear insights and recommendations
  • Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards
  • Stay current on TikTok Shop policy changes, enforcement trends, and best practices
  • Act as the internal expert on TikTok Shop compliance and SPS requirements
  • Work closely with creative, marketing, customer service, and fulfillment teams to ensure alignment
  • Ensure promotions are supported by inventory, fulfillment readiness, and operational execution
  • Train internal stakeholders on SPS drivers, promotion best practices, and operational standards

Requirements

  • Proven experience managing TikTok Shop or similar marketplace platforms
  • Strong understanding of **Shop Performance Score (SPS)** and TikTok Shop health metrics
  • Experience setting up promotions, discounts, and offers inside TikTok Shop
  • Highly organized, proactive, and detail-oriented
  • Comfortable diagnosing operational and performance issues using data
  • Strong cross-functional communication skills

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Shop Performance Score (SPS)A/B testingdata analysisinventory managementlisting managementpromotional mechanicscompliance monitoringoperational optimizationKPI trackingmerchandising best practices
Soft skills
highly organizedproactivedetail-orientedcross-functional communicationproblem-solvingcollaborationtrainingreportingauditingroot cause analysis