Modern.ai

Operations

• Initiating and leading special projects (building internal processes and programs, research deep dives, etc)
• Support Operations team in driving consistent, productive, efficient processes across the organization
• Support Operations team in setting and managing KPIs; project management for key initiatives
• Providing ongoing operational support within the portfolio (e.g. helping to manage vendor relationships, assisting in solving escalated customer problems, supporting new product launches) as well as solving one-off business problems
• Managing internal & external communications

Operations Strategist

Brand Manager

• Act as the primary point of contact for assigned F&B clients, delivering best-in-class communication, project oversight, and strategic partnership.
• Lead onboarding for new food and beverage accounts, including category research, positioning analysis, and strategic roadmap development.
• Own and maintain client marketing calendars, launch trackers, agendas, and project timelines to ensure all workstreams stay aligned.
• Develop and maintain client-specific decks, brand documents, GTM frameworks, and performance recaps.
• Collaborate with internal departments (creative, paid, lifecycle, influencer, affiliate, eCommerce, Amazon) to ensure alignment with each client’s brand goals and business objectives.
• Translate client feedback and performance insights into next steps and refined campaign direction.
• Support the planning and execution of product launches, brand campaigns, retail expansions, and digital initiatives.
• Manage seasonal marketing moments, limited-time offers, new product intros (NPIs), and brand storytelling initiatives across DTC, retail, and omnichannel.
• Partner with influencer, affiliate, paid, and lifecycle teams to ensure messaging and creative are optimized and cohesive across all channels.
• Conduct trend analysis and category audits across key verticals (snacks, beverages, better-for-you, functional foods, etc.) to inform campaign strategies.
• Track key performance metrics (KPIs), report on campaign outcomes, and provide strategic insights to optimize future efforts.
• Manage workflows, timelines, and approvals within project management platforms (e.g., Asana), ensuring team accountability and deadline adherence.
• Draft briefs, scope deliverables, and coordinate task assignments across creative, strategy, and marketing functions.
• Oversee packaging updates, digital asset development, sample coordination, and creative QA across web, retail, email, and paid media.

Brand Manager – Head of Food & Beverage Accounts

Manager

• - Manage and optimize Amazon ad budgets across multiple client accounts
• - Build, launch, and refine campaigns that align with client goals and broader strategic KPIs
• - Analyze campaign performance to identify inefficiencies and opportunities to scale
• - Make data-driven decisions on bidding, budgeting, and keyword targeting
• - Continuously test new campaign types, creative formats, and keyword strategies
• - Provide clear and consistent updates to the Director of Amazon on performance, trends, and strategy shifts
• - Collaborate with internal teams to ensure ad efforts align with catalog, creative, and inventory considerations
• - Lead Client Relationships: Act as the main point of contact for client strategy, ensuring clarity, alignment, and accountability across deliverables.

Senior Amazon Advertising Manager

Financial Planning and Analysis

• Evaluate financial and performance data of prospective clients across eCommerce, retail, and DTC channels.
• Build dynamic financial models to forecast ROI, CAC, LTV, media efficiency, and scale potential.
• Assist the Sales Team in creating deal proposals to support new client acquisition and close rate.
• Collaborate with Growth, Creative, and Marketing teams to align assumptions with campaign levers.
• Own and maintain “Budget vs. Actual” tracking models for active clients.
• Monitor key performance indicators (KPI), paid media spend, revenue targets, and contribution margins.
• Flag early indicators of underperformance and support the strategy team in recommending course corrections.
• Analyze seasonal trends, marketing mix effectiveness, and cohort behavior across channels.
• Consolidate client-level forecasts into a master agency revenue and margin model.
• Partner with the CSO and finance team to track how client budgets impact Modern Agency’s internal P&L.
• Support capacity planning and hiring roadmap based on client pipeline and budget shifts.
• Proactively identify risks and opportunities across the client portfolio.

FP&A Analyst

Human Resources

• - PTO, payroll, health, and other benefits management
• - Employee handbook management
• - Onboarding/offboarding – Employee equipment, exit interviews, etc.
• - Coordinating out of State hires (taxes, compliance) with finance.
• - Planning, mediating, filing performance reviews with Dept Heads
• - Handling open enrollment.
• * Recruiting:*
• - Developing and implementing recruitment practice SOPs
• - Managing candidate journey, from sourcing through interviewing, scheduling, the offer stage, and onboarding
• - Establishing attrition reduction processes
• - Filling job requisitions not limited to accounting, finance, creative, marketing and operations
• - Managing relationships with 3rd party recruitment agencies when necessary
• - Running full cycle recruiting from sourcing to close
• - Managing offshore recruiting coordinator to facilitate international hiring processes
• * People Operations:*
• - Develop & implement culture initiatives
• - Contribute to people operations initiatives, including occasional event planning, travel and other various tasks when needed
• * Office Management:*
• - Receive and host visitors in the Neon Flux office, alongside our team
• - Coordinate logistics to maintain our office space, including coordinating and accepting deliveries, monitoring stock of office supplies, coordinating our office cleaning service, and sorting and forwarding mail

HR Manager

Ecommerce

• Oversee routine tasks across multiple Shopify stores, ensuring everything runs smoothly.
• Keep TikTok Shop and Meta Shop updated with the latest products, descriptions, pricing, and promotions.
• Conduct regular audits on websites to identify issues such as broken links, incorrect pricing, missing images, or poor UX/UI elements.
• Coordinate with developers and designers to implement necessary changes and updates in a timely manner.
• Ensure that all website updates and feature rollouts are completed within the assigned deadlines.
• Identify and resolve technical or functional issues related to Shopify themes, apps, and integrations.
• Work closely with brand partners to understand their needs, provide reports on store performance, and recommend optimizations.
• Continuously refine and document operational workflows for efficiency and scalability.
• Keep up with the latest Shopify & Social Shops features, best practices, and industry trends to ensure our stores remain competitive.

Operations Strategist

Brand Manager – Head of Food & Beverage Accounts

Senior Amazon Advertising Manager

FP&A Analyst

HR Manager

E-commerce Manager

FP&A Analyst