Senior Director, Strategic Accounts
Moder
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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Job Level
About the role
- Develop, manage, and execute detailed account plans for assigned strategic accounts in alignment with overall account and organizational strategy.
- Serve as a primary relationship manager for senior client stakeholders, maintaining strong alignment on objectives, performance, and value delivery.
- Partner with internal cross-functional teams (e.g., Solutions, Transitions, Operations) to coordinate and ensure consistent, high-quality service delivery.
- Identify and support upsell, cross-sell, and expansion opportunities within existing accounts to drive revenue growth.
- Track, analyze, and report on key account performance metrics, proactively addressing risks and opportunities.
- Act as a trusted advisor to clients by understanding their business challenges and aligning solutions to meet their operational and strategic needs.
- Lead regular client meetings and business reviews to assess performance, satisfaction, and improvement opportunities.
- Strengthen relationships with senior leaders and key decision-makers to deepen engagement and account longevity.
- Provide clients with relevant industry knowledge and insights to support informed decision-making.
- Monitor industry trends, competitive dynamics, and emerging technologies to help anticipate client needs.
- Support the Vice President in representing the organization at client meetings, industry events, and conferences as needed.
Requirements
- Demonstrated ability to build and maintain strong relationships with client executive leadership and internal stakeholders.
- Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
- Excellent written, verbal, and presentation communication skills, with the ability to engage audiences at various levels.
- Proven ability to build trust and credibility by understanding and responding to client needs.
- Willingness and ability to travel up to 50% based on client and business needs.
- Bachelor’s Degree from a Four (4) year College or University
- Minimum of 12 years of mortgage industry experience.
- Proven success selling and managing Business Process Outsourcing (BPO) or IT Outsourcing solutions.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Business Process OutsourcingIT Outsourcingaccount managementperformance metrics analysisupsellingcross-sellingstrategic planningclient relationship managementservice delivery coordinationrisk management
Soft Skills
relationship buildingorganizational skillscommunication skillstrust and credibilityclient engagementproblem-solvingpresentation skillsteam collaborationadaptabilityclient needs assessment
Certifications
Bachelor’s Degree