MOCA Systems, Inc.

Account Executive

• Own the full sales cycle: prospect, qualify, demo, negotiate, and close new business
• Build trusted relationships with executives, project teams, and decision-makers in the construction industry
• Consistently achieve and exceed quota targets for ARR and expansion revenue
• Collaborate with Customer Success and Product teams to ensure successful onboarding and adoption
• Maintain accurate pipeline forecasting and CRM hygiene (Salesforce)
• Represent Touchplan at industry events, conferences, and networking opportunities
• Stay updated on trends in the industry and deepen your industry expertise

Senior Account Executive

DevOps Engineer

• Infrastructure management and automation
• Monitoring, security, and release engineering
• Use of Ansible, Terraform, Python, and Jenkins
• Deployment of software to staging and production servers

Senior DevOps Engineer

Customer Success Manager

• Develop a trusted advisor / consultative relationship with clients
• Launch construction projects and oversee client training / adoption of best practices
• Work to resolve all product and project-related questions efficiently
• Drive increased engagement for new and existing clients
• Monitor and track client work on CS platforms
• Identify and strategize how the team can increase renewals, promote expansion, and keep churn to zero

Product Designer

• Leads the execution in the delivery of services for a variety of complex projects
• Fosters a collaborative environment by taking an active role in leadership with the architect and contractor teams
• Maintain positive and trusted client, consultant, architect and contractor relationships
• Maintain an open dialogue with the client and its stakeholders for continuous and effective communication
• Guide the team to meet the client’s vision and ensure positive outcomes
• Mentors project personnel for assigned projects
• Ensures optimal performance on projects assigned
• Executes approved plans while maintaining proper controls
• Manages and reports on progress relative to established cost, schedule, and quality standards
• Participates in and leads project meetings as the primary day-to-day representative of the MOCA project team
• Supports leadership in business development activities
• Supports leadership in the development of proposals and responses for assigned projects
• Assists in writing key sections of proposals

Senior Design Manager – Owner's Representative, Architect

Business Development Rep

• Leads the development and growth of strategic relationships within the AEC industry to properly position MOCA for the winning of work that aligns with the company’s values and goals.
• Discovers opportunities, develops leads, and strategically positions the MSI’s Owner’s Representative / Continuous Alignment practice for the best prospect of success.
• Evaluates potential clients and projects for alignment with MSI’s business plans.
• Researches, interprets, and shares market intelligence, including specific client research.
• Fosters relationships with new clients and creates long-lasting connections with current clients.
• As a relationship catalyst, strategically bridges introductions of MSI personnel with key clients and other industry relationships.
• Joins key industry conferences, networking events, and organizations in visible and impactful roles.
• Encourages and fosters a culture of sharing intel to promote reciprocal relationships.
• Maintains MSI’s competitive edge by developing pre-positioning strategies and cultivating strategic external partnerships.
• Facilitates the development and execution of Go/No Go decision making on project pursuits.
• Using knowledge of the market and competitors, identifies and develops unique selling propositions and differentiators.
• Collaborate with MSI team members to develop, maintain, or enhance business development planning and related activities including the necessary preparations for pre-positioning, proposal development, and project interviews.
• With other leaders, co-manages opportunity tracking within the company’s CRM system (Salesforce).
• Co-manages pursuit pipelines and reports out regularly to firm leadership.
• Establishes key proposal marketing performance indicators and data-driven insights to inform future business development strategies and improve MSI’s market positioning.
• Meaningfully contributes to the refinement and management of proposal marketing workflows, software and marketing asset systems (OpenAsset), and other processes and tools to enhance efficiency, simplicity and accessibility.
• Evaluates and makes recommendations for the improvement of visual and written proposal assets and templates.
• Ensures accuracy and consistency of project data on all outgoing proposals and materials.
• Proactively works with office leaders, discipline leaders, and corporate marketing to develop high-quality written content including project descriptions, firm narratives, resume bios, service offering descriptions, and other promotional material.
• Guides and supports office and discipline leaders in the development of proposal responses.
• Writes and reviews key sections of proposals and provides feedback to ensure cohesive proposal documents.
• Oversees the use and quality of resumes, brochures, project tear sheets, presentations, and award submissions to ensure a cohesive and high-quality brand image and strong competitive positioning.
• Provides oversight of outgoing Owner’s Representative / Continuous Alignment proposals to ensure adherence to company standards.

Business Development Director

• Launch new projects, manage/maintain customer project data and oversee technical client training/adoption of best practices
• Work to resolve all product and project-related customer questions and requests efficiently and effectively
• Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
• Drive increased engagement for new and existing clients
• Help specify, outline and advocate for UI/UX improvements based on customer feedback

Customer Success Associate

Own the full sales cycle: prospect, qualify, demo, negotiate, and close new business.
Build trusted relationships with executives, project teams, and decision-makers in the construction industry.
Consistently achieve and exceed quota targets for ARR and expansion revenue.
Collaborate with Customer Success and Product teams to ensure successful onboarding and adoption.
Maintain accurate pipeline forecasting and CRM hygiene (Salesforce).
Represent Touchplan at industry events, conferences, and networking opportunities.
Stay updated on trends in the industry and deepen your industry expertise