MOCA Systems, Inc.

Customer Success Manager

• Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices
• Work to resolve all product and project-related customer questions and requests efficiently and effectively
• Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
• Drive increased engagement for new and existing clients
• Help specify, outline and advocate for UI/UX improvements based on customer feedback

Customer Success Associate