Customer Success Associate

MOCA Systems, Inc.

Entry level role in Customer Success team at MOCA Systems, focusing on client engagement with Touchplan. Involves project management and user training in B2B SaaS environment.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $66,500 per yearWebsite

About the role

Key responsibilities & impact

Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices
Work to resolve all product and project-related customer questions and requests efficiently and effectively
Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
Drive increased engagement for new and existing clients
Help specify, outline and advocate for UI/UX improvements based on customer feedback

Requirements

What you’ll need

Bachelor’s degree from an accredited university or college or equivalent experience
Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
Familiarity with enterprise software applications
Excellent organizational, project management, consultative and time management skills
Passion for working on a small, dedicated, agile and determined team
Strong written and oral presentation skills, as well as active listening skills
Solid sense of empathy for clients, as well as a passion for revenue growth
Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed

Benefits

Comp & perks

Full benefit plan including medical, dental, vision, and life/disability insurance
401(k) with generous employer match
HSA employer contribution in certain circumstances

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementUI/UX improvementscustomer project data managementB2B SaaSenterprise software applications

Soft Skills

organizational skillsconsultative skillstime management skillswritten communicationoral presentationactive listeningempathymulti-taskingcalm professionalismsense of urgency

Certifications

Bachelor’s degree