Mobiz Inc.

IT Support

• Deliver agreed project outcomes including IT infrastructure, cloud, and workplace technology projects
• Delivery support for Azure cloud migration initiatives
• Coordination of infrastructure deployments (network, server, storage, virtualization, cloud integration)
• Delivery of enterprise voice and unified communications initiatives (VoIP, UCaaS, CCaaS)
• Preparation of project documentation including schedules, delivery plans, and risk registers
• Reporting on agreed project performance metrics (scope, schedule, quality, risks)
• Coordination with engineering teams, vendors, and client stakeholders as required to deliver outcomes
• Maintenance of RAID logs (Risks, Actions, Issues, Decisions)
• Delivery of services in accordance with applicable security, governance, and architectural requirements defined by the client

IT Project Manager – Independent Contractor

Technical Project Manager

• Delivery of IT infrastructure, cloud, and workplace technology projects in line with defined scope and milestones
• Delivery support for Azure cloud migration initiatives
• Coordination of infrastructure deployments (network, server, storage, virtualization, cloud integration)
• Delivery of enterprise voice and unified communications initiatives (VoIP, UCaaS, CCaaS)
• Preparation of project documentation including schedules, delivery plans, and risk registers
• Reporting on agreed project performance metrics (scope, schedule, quality, risks)
• Coordination with engineering teams, vendors, and client stakeholders as required to deliver outcomes
• Maintenance of RAID logs (Risks, Actions, Issues, Decisions)
• Delivery of services in accordance with applicable security, governance, and architectural requirements defined by the client
• Contribution to post-engagement reviews and continuous improvement activities

IT Project Manager

Customer Success Manager

• Execute and manage the Customer Success Program to maximize client satisfaction and retention.
• Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
• Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
• Identify opportunities for upselling or cross-selling additional products and services.
• Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
• Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
• Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
• Prepare regular sales and KPI reports to track and measure progress against targets.