Customer Success Manager

Mobiz Inc.

Customer Success Manager overseeing enterprise accounts for IT solution provider Mobiz. Engaging with clients to ensure satisfaction, retention, and driving success initiatives in a hybrid role.

Posted 6/1/2026full-timeRiyadh • 🇸🇦 Saudi ArabiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute and manage the Customer Success Program to maximize client satisfaction and retention.
Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
Identify opportunities for upselling or cross-selling additional products and services.
Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
Prepare regular sales and KPI reports to track and measure progress against targets.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, IT, or a related field.
Proven experience as a Customer Success Manager or in a similar role, managing enterprise accounts.
Strong understanding of IT products, services, and solutions.
Fluency in Arabic and English along with excellent communication and interpersonal skills.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to work independently and collaboratively with cross-functional teams.
Highly organized, detail-oriented, and results-driven.

Benefits

Comp & perks

Competitive Salary and comprehensive benefits plan
A team of bright, hard-working, and innovative people that will contribute to your growth.
A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementDynamics 365 CRMSales ReportingKPI TrackingUpsellingCross-sellingClient RetentionClient EngagementBusiness ReviewsEnterprise Account Management

Soft Skills

CommunicationInterpersonal SkillsCustomer-focused MindsetOrganizational SkillsDetail-orientedResults-drivenCollaborationProactive EngagementRelationship BuildingProblem Solving

Certifications

Bachelor’s Degree in BusinessBachelor’s Degree in MarketingBachelor’s Degree in IT