General Manager
MobilityWorks
full-time
Posted on:
Location Type: Office
Location: Waukesha • Wisconsin • United States
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Salary
💰 $100,000 - $110,000 per year
About the role
- The General Manager holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives.
- Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
- Support overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to store staff.
- Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
- Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
- Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
- Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
- Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
- Promote a culture of training by participating in company training initiatives and fostering continuous learning.
- Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
- Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
- Accurately forecast unit sales and gross profit levels.
- Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
- Manage and maintain vehicle inventory in collaboration with the Inventory team.
- Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
- Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
- Foster Employee Engagement by demonstrating leadership skills in support of our core values.
Requirements
- High school diploma or GED is a prerequisite.
- 2-3 years of experience in sales management is essential.
- Exceptional customer service skills and experience are mandatory.
- Proficiency in Microsoft Office products and technical aptitude is required.
- Demonstrated ability to work independently with minimal supervision is a must.
- Strong computer skills with familiarity in SalesForce are preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementcustomer serviceperformance reportingforecastingstaff recruitmentteam managementcoachingmarketinginventory managementtechnical aptitude
Soft Skills
leadershipcommunicationcustomer satisfactionemployee engagementindependencementorshipcollaborationcourteous conductcontinuous learningproblem-solving
Certifications
high school diplomaGED