Mobilint, Inc.

Frontend Engineer

• Work with the Belgrade, Novi Sad, Dublin and Fairfax Engineering teams to help deliver TrustX, the newest cloud-native, SaaS-based Identity Continuity platform
• Responsible for working in all phases of the software development lifecycle
• Evolve the product and integrate new biometric technologies as they become available
• Report to Technical team lead for Frontend, based in Belgrade

Frontend Developer

Software Engineer

• Deliver on assigned software design, development, testing, and documentation tasks.
• Work closely with the team to understand requirements and technology to ensure functional requirements are met by a delivered solution.
• Participate in daily status meetings to share status, learn what others on the team are up to, and pitch in when you can.
• Apply software development best practices to development and configuration management tasks.
• Accurately estimate time needed for completion of tasks.
• Escalate issues to management team.
• Serve as a trusted advisor, consulting customers on best practices for deployment, integration, and operational excellence.

Software Development Consultant – Mobile

Sales

• Drive new business acquisition through both direct and partner-led channels.
• Develop, qualify, and manage strategic partnerships that accelerate regional growth.
• Oversee the complete sales lifecycle, from initial engagement through to contract close.
• Cultivate senior relationships with clients, partners, and technology collaborators.
• Work closely with international colleagues to define and execute effective go-to-market strategies.
• Broaden Daon’s presence within established sectors and emerging markets.
• Maintain disciplined forecasting and transparent pipeline management.

Sales Director

Application Engineer

• Provides comprehensive and professional customer support to ensure customer satisfaction.
• Triaging new support incidents, testing biometric sample applications with our Native and Web SDKs, and providing customer solutions either directly or via escalation processes.
• Maximizing customer satisfaction on application development issues by understanding our customer’s needs, consulting with our software development team, and providing technical solutions.
• Support readiness testing of new product releases, its documentation, SDKs, and sample apps.
• Delivering and tracking Daon IdentityX software releases and documentation to customers.
• Building customer reference environments in AWS using the Daon sample mobile apps as health checks.
• Authoring, publishing, and updating knowledge base articles and web content.
• Tracking and managing Daon and third-party software licenses.
• Administer and improve our Customer Support Portal and other business tools.
• Participate in the on-call weekend rotation as remote support for the global “follow the sun” model.
• Maintains a positive, empathetic, and professional attitude toward customers always.
• Responds promptly to customer inquiries.
• Communicates with customers through various channels, chat, email & phone.
• Obtains product mastery to respond to customer concerns promptly and accordingly.
• Keeps records of customer interactions, transactions, comments/complaints/feedback.
• Regularly Communicates and coordinates with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process.

Application Support Engineer

Consultant

• Development (coding and unit testing) of product artefacts as required by Daon’s customers, using a variety of backend technologies – including Java, Python, HTML5, REST API Services, JSON
• Mapping of customer requirements onto the design and deployment of successful TrustX and IdentityX implementations
• Documentation of design and design decisions, plus delivery of all solution collateral
• Coordination with other team members, to ensure that project deliverables are on time and meet or exceed client requirements
• Identification of risks, issues and other challenges, with recommended resolution to Clients, Principal Consultant or Project Manager
• Timely communication with internal and customer stakeholders
• Provision of technology deep-dive, and assistance with complex deployment, UAT and go-live scenarios
• Supporting the Field (Direct & Partner) Sales teams, by educating prospective customers about Daon's products. This includes conference calls, site visits, presentations, technical evaluations, technical objection handling, and follow up on all customer related issues
• Distilling customer project experience and feedback into practical suggestions for product improvement
• Other duties will be assigned as the role evolves and the business develops.

Frontend Developer

Software Development Consultant – Mobile

Sales Director

Application Support Engineer

Senior Technical Consultant – STC