MMDSmart

Customer Success Manager

• Effectively communicate with existing and potential clients to deliver a great customer experience;
• Deliver first line of support; investigate and find solutions for client queries;
• Communication between clients and technical support departments;
• Manage ongoing relationships: provide assistance and consultation services;
• Analyze results and develop best practices for effective mobile messaging campaigns;
• Provide periodic activity and progress reports;

Customer Success Assistant

QA Engineer

• Conduct quality checks on telecommunication routes;
• Analyze test results and find deviations in quality;
• Report the quality issues to the team.

Telecom Tester

Salesforce Administrator

• Administer and configure Salesforce (Sales and Service Cloud) platforms.
• Manage user access, including profiles, roles, permission sets, and security hierarchy.
• Create and maintain custom objects, fields, page layouts, and Lightning Record Pages to support business processes.
• Develop and maintain automation processes using Salesforce Flow, assignment rules, and validation rules.
• Assist in integrating Salesforce with existing tools (Jira, Mautic, Google Workspace, etc.).
• Support, train, and onboard users on Salesforce best practices and system functionality.
• Conduct regular system audits to ensure data integrity and track key sales/support KPIs through reports and dashboards.