Customer Success Assistant

MMDSmart

Customer Success Assistant managing ongoing relationships and client support in a leading multinational IT company focused on cloud communications.

Posted 7/7/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills to effectively engage with clients and deliver exceptional customer experiences. Capable of analyzing results and developing best practices for mobile messaging campaigns while maintaining ongoing client relationships.

Highest-signal resume keywords

Client CommunicationCustomer Experience ManagementMobile Messaging Campaign AnalysisProblem-SolvingSelf-Motivation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationRelationship ManagementDesire to Learn

Industry Keywords

Client QueriesConsultation ServicesPeriodic ReportingBest Practices

About the role

Key responsibilities & impact

Effectively communicate with existing and potential clients to deliver a great customer experience;
Deliver first line of support; investigate and find solutions for client queries;
Communication between clients and technical support departments;
Manage ongoing relationships: provide assistance and consultation services;
Analyze results and develop best practices for effective mobile messaging campaigns;
Provide periodic activity and progress reports;

Requirements

What you’ll need

Upper-Intermediate level of English;
Be self-motivated to develop rewarding commercial relations with our clients;
Great desire to learn and develop in this field;

Benefits

Comp & perks

**Your Wellness:** Access to mental health programs, comprehensive medical insurance, and a sports card*.
**Your Happiness: **Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
**Your Development:** Benefit from free educational events & courses, and English classes with native speakers.
**Your Career:** Focus on your professional development in a supportive environment.
**Work-Life Balance:** Choose your working format – remote, office-based, or hybrid and engage in team-building activities.