MKS2 Technologies

Project Manager

• Support IT service desk operations for a federal DHS contract
• Assist with staffing and resource management to ensure optimal service desk performance
• Support quality assurance and performance management initiatives
• Contribute to knowledge management and service catalog development and maintenance
• Collaborate with internal and external stakeholders to meet contractual and operational expectations
• Maintain compliance with federal security and operational standards

Project Manager I

Program Manager

• Lead a large-scale, 24/7 IT Service Desk operation supporting a federal agency.
• Serve as primary liaison between contractor and government stakeholders.
• Ensure service excellence, operational efficiency, and compliance with federal standards.
• Manage staffing, scheduling, resource allocation to meet SLAs and align with HDI and ITIL standards.
• Lead program planning, execution, reporting, and monitor program performance, risks, and mitigation.
• Implement quality assurance and performance management frameworks; develop service catalogs and knowledge bases.
• Provide leadership, coaching, and professional development; manage budgets, forecasts, and support contract actions.

Project Manager I

Program Manager II