MKS2 Technologies

Deployment Integration – Readiness Consultant

MKS2 Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $145,000 per year

About the role

  • Support the documentation of current-, transitional, and future‑state Technology strategies, maintaining up‑to‑date project plans, roles-and-responsibilities matrices, and governance materials, and escalating gaps or issues that require leadership review.
  • Track and synthesize insights from Technology Strategy activities—including developing high level executive and detailed tactical project plans.
  • Responsible for preparing clear summaries, status updates, and materials for VA executive client leadership and project teams.
  • Synthesize technology strategy and deployment decisions, open questions, and areas of misalignment and escalate unresolved concerns to project leads for guidance.
  • Ensure alignment between technology deployment strategy efforts and related technology/workforce initiatives by tracking dependencies, documenting integration requirements, and flagging risks or inconsistencies to the appropriate workstream leads.
  • Track progress against key milestones, maintain logs of deliverables and performance indicators, and escalate delays, blockers, or emerging risks to project leadership.
  • Coordinate and document cross‑workstream interactions to ensure technology strategy activities remain synchronized with broader contact center modernization efforts, flagging issues that could impact the cohesive future‑state structure.
  • Storyboard and develop PPT decks, excel files, and word documents to guide technology strategy development and to clearly communicate ideas for clients and Deloitte leadership.
  • Navigate ambiguity, evolving asks, and make progress while managing changes.

Requirements

  • 3+ years of Project Management experience, preferably in healthcare, contact center, or technology modernization projects.
  • 1+ years of prior work experience in or with the Federal Government.
  • 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.
  • 2+ years experience in business process analysis, workflow mapping, and requirements documentation.
  • 2+ years of contact center operations, technologies, and best practices.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Proficiency with business analysis tools (e.g., Visio, Excel, Word, PPT).
  • Ability to quickly adapt and excel in a fast-paced environment.
  • Minimum of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
  • Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementBusiness Process AnalysisWorkflow MappingRequirements DocumentationTechnology StrategyPerformance IndicatorsRisk ManagementStakeholder ManagementContact Center OperationsTechnology Modernization
Soft Skills
CommunicationFacilitationAdaptabilitySynthesisLeadershipCollaborationProblem SolvingDocumentationClient EngagementTeam Coordination