MKS2 Technologies

Program Operations Analyst

MKS2 Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $105,000 - $120,000 per year

About the role

  • Provide day-to-day program operations support for a VA Contact Center Modernization engagement.
  • Maintain and update the program project plan on a regular cadence (e.g., task updates, dependencies, milestones, baseline hygiene, publish-ready views).
  • Support maintenance of the RAID (Risks, Assumptions, Issues, Dependencies) log by coordinating inputs and updates with workstream owners and project management leadership in line with the project plan.
  • Track activities, deadlines, and milestones; proactively flag slippage, missing inputs, and upcoming due dates.
  • Support action item tracking (capture, owners, due dates, follow-ups, closure confirmation).
  • Capture and publish meeting notes/minutes with clear decisions, actions, and next steps.
  • Draft and edit program communications as required (status asks, follow-ups, reminders) with strong business writing quality.
  • Manage and organize the program’s Microsoft Teams site and associated SharePoint artifacts (folders, document hygiene, versioning conventions, templates as provided).
  • Maintain program documentation and ensure key deliverables/artifacts are current, accessible, and consistently formatted.

Requirements

  • 3+ years of experience, preferably in healthcare, contact center, or technology modernization projects.
  • 1+ years of prior work experience in or with the Federal Government.
  • 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.
  • Demonstrated experience with scheduling tools such as Microsoft Project or Excel tailored to project plan maintenance as well as Microsoft Teams/SharePoint.
  • Excellent communication, task tracking, business writing, and meeting minute skills, with a keen attention to detail.
  • Ability to quickly adapt and excel in a fast-paced environment.
  • Experience working with Microsoft Word, PowerPoint, and Outlook.
  • Minimum of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
  • Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.
Benefits
  • full benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtask trackingbusiness writingmeeting minute documentationscheduling toolsMicrosoft ProjectMicrosoft ExcelMicrosoft TeamsSharePointdocument management
Soft Skills
communicationattention to detailadaptabilitystakeholder engagementorganizational skillsteam collaborationproblem-solvingtime managementfollow-updecision-making