MKB Company

Customer Support

• Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through
• Serve as a trusted point of contact for customers via phone, email, and in person
• Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs
• Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates
• Monitor open orders and identify potential delays or risks before they become problems
• Maintain accurate records and customer information within ERP/CRM systems
• Support inventory checks, lead-time updates, billing inquiries, and account setup activities
• Build product knowledge and confidently assist customers with questions and solutions
• Contribute ideas for process improvements and operational efficiencies
• Help support a positive, team-oriented culture focused on service and accountability

Customer Service Representative