Customer Service Representative

MKB Company

Customer Service Representative managing orders and customer relations for a national manufacturing company. Collaborating with multiple teams to ensure timely communication and support for customer satisfaction.

Posted 5/29/2026full-timeZelienople • Ohio, Pennsylvania • 🇺🇸 United StatesJunior💰 $23 - $28 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through
Serve as a trusted point of contact for customers via phone, email, and in person
Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs
Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates
Monitor open orders and identify potential delays or risks before they become problems
Maintain accurate records and customer information within ERP/CRM systems
Support inventory checks, lead-time updates, billing inquiries, and account setup activities
Build product knowledge and confidently assist customers with questions and solutions
Contribute ideas for process improvements and operational efficiencies
Help support a positive, team-oriented culture focused on service and accountability

Requirements

What you’ll need

High school diploma or equivalent required; Associate degree preferred
1–3 years of office, administrative, customer service, order management, or inside sales experience
Experience with ERP/CRM systems and Microsoft 365 (Excel, Outlook, Word, PowerPoint)
Strong communication and relationship-building skills
Highly organized with strong attention to detail
Ability to prioritize and manage multiple tasks in a fast-paced environment
Problem-solving mindset with a proactive approach
Bilingual English/Spanish is a plus
Mechanical or technical aptitude is helpful but not required

Benefits

Comp & perks

Competitive compensation and benefits package
Opportunity to learn multiple aspects of the business
Career growth potential within operations, sales support, logistics, and customer service
Collaborative team environment where your voice matters
Fast-paced role with variety and daily interaction
Stable and growing company with nationwide operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcustomer serviceadministrative experienceproblem-solvingmechanical aptitude

Soft Skills

communication skillsrelationship-buildingorganizational skillsattention to detailability to prioritizeproactive mindsetteam-oriented culture

Certifications

high school diplomaAssociate degree