MJP Electrical Services LTD

Operations

• Manage ServiceM8 job flow: enquiry → quote → work order → invoice
• Review all new job cards for accuracy (details, category, photos)
• Schedule engineers and update customers with ETAs
• Maintain clean queues (Quotes, Work Orders, Awaiting Payment)
• Chase overdue invoices using templates
• Ensure engineers upload notes, photos & completion details
• Communicate job updates clearly to customers and team members
• Resolve operational issues quickly and proactively
• Produce weekly operations performance report
• Record materials, POs and supplier data accurately
• Support finance with payment checks and invoice reconciliation
• Monitor complaints for patterns and help gather evidence
• Join short weekly huddles with sales + customer support
• Identify opportunities to streamline processes

Operations Coordinator

Social Media Manager

• **Key Responsibilities**
• - Create compelling and visually appealing content for various platforms (Facebook, Instagram, LinkedIn, TikTok, etc.)
• - Develop and manage a content calendar to ensure timely delivery and aligned messaging
• - Engage with followers and build a loyal online community through regular interactions and moderation
• - Monitor and respond to customer inquiries on social media
• - Design and implement social media campaigns that drive engagement and brand awareness
• - Utilise analytics tools to track performance and adjust strategies accordingly
• - Stay up to date with industry trends to ensure our content remains relevant and fresh
• - Collaborate with the marketing team to align content with promotional initiatives and business objectives

Content Creator, Social Media Specialist

• Designing and testing automations using n8n or Zapier
• Linking operational data from quote to invoice
• Building dashboards that show team and partner performance
• Supporting teams to use new systems effectively
• Collaborating directly with the Founder to deliver ideas into action
• Helping turn MJP’s goal of a fully automated, AI-driven operation into reality.

Operations Coordinator

Content Creator, Social Media Specialist

Operations & Automation Integrator