Operations

• Manage ServiceM8 job flow: enquiry → quote → work order → invoice
• Review all new job cards for accuracy (details, category, photos)
• Schedule engineers and update customers with ETAs
• Maintain clean queues (Quotes, Work Orders, Awaiting Payment)
• Chase overdue invoices using templates
• Ensure engineers upload notes, photos & completion details
• Communicate job updates clearly to customers and team members
• Resolve operational issues quickly and proactively
• Produce weekly operations performance report
• Record materials, POs and supplier data accurately
• Support finance with payment checks and invoice reconciliation
• Monitor complaints for patterns and help gather evidence
• Join short weekly huddles with sales + customer support
• Identify opportunities to streamline processes

Operations Coordinator

Operations Coordinator I

Operations Coordinator I

Manager, Technical Negotiations, Platform Distribution Operations