Mixpanel

Customer Success Architect

Mixpanel

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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About the role

  • Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
  • Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
  • Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
  • Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration
  • Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
  • Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
  • Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
  • Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
  • Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
  • Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
  • Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

Requirements

  • 3 to 5 years of experience consulting on defining and delivering ROI through new tool implementations
  • Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
  • The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency
  • Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
  • Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management roles
  • Excellent written, analytical, and communication skills
  • Strong process and/or project delivery discipline
  • Eager to learn new technologies and adapt to evolving customer needs
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
data architecturedata governanceanalytics strategydata qualitydata optimizationAPIproject managementchange managementtechnical onboardingself-serve analytics
Soft Skills
communicationinfluencingcollaborationanalytical skillsorganizational efficiencystakeholder managementproject delivery disciplineadaptabilitycustomer successconsulting