Mixlab

Technician

• Manage inbound and outbound calls while providing quality customer service and using effective communication
• Answer 50-70 incoming calls per 8-hour shift
• Process new and refill prescription orders
• Fax and/or call veterinarians for refill requests
• Check voicemail and return customer calls
• Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service
• Inform patients of tracking status on their orders
• Check and verify invoices/charges
• Scan and file orders in appropriate folders
• Read and understand prescription orders
• Navigate multiple internal computer systems

Care Technician, Part Time