Mixam

Customer Service Print Specialist

Mixam

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $47,000 - $52,500 per year

About the role

  • Providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience.
  • Handle day-to-day customer inquiries through email, chat, and phone.
  • Provide accurate and timely information regarding pre-press and print processes, order status, and product details.
  • Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
  • Address and resolve standard customer issues independently.
  • Collaborate with other pod members to resolve customer issues efficiently and effectively.
  • Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary.
  • Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes.
  • Communicate effectively with team members to ensure a cohesive approach to customer service.
  • Provide feedback on customer service processes and suggest improvements.
  • Share expertise and knowledge with other team members to foster a collaborative learning environment.

Requirements

  • Proven experience in customer service, preferably in the print or publishing industry.
  • Strong written & verbal communication and interpersonal skills.
  • Basic understanding of pre-press and print production processes.
  • Understanding of different printing techniques and materials.
  • Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
  • Problem-solving skills and the ability to work independently and as part of a team.
  • Familiarity with customer service software and CRM systems.
  • Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
Benefits
  • Job title: Customer Service Print Specialist
  • Location: Chicago (Hybrid working 2+ days in office)
  • Employment type: Full time, Mon-Friday
  • Salary Range: $47k - $52.5k per annum depending on exp (+ OT and other benefits available)
  • Mixam. The Smart Way to be Hired.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
pre-press processesprint production processesprinting techniquesgraphic design softwareAdobe Creative Suite
Soft skills
customer servicecommunication skillsinterpersonal skillsproblem-solving skillsability to prioritize tasks