Miva, Inc.

Support Engineer

• Provide customers with technical support and guidance for Miva's eCommerce software
• Perform programming when needed using proprietary eCommerce software, website, and email hosting
• Answer customer inquiries and promote products and services
• Identify, reproduce, diagnose, and resolve client issues about the product
• Document customer interactions within our ticketing system
• Maintain professional telephone and email etiquette
• Provide timely customer service including seeking assistance when necessary
• Perform other duties as assigned

Technical Support Intern

• Provide phone support for inquiries relating to our eCommerce software and hosting platform
• Answer phone calls and create and document detailed tickets in our ticketing system
• Demonstrate professionalism and outstanding customer service on all phone calls and email replies
• Identify and reproduce client issues, providing a complete description of the problem and resolution
• Diagnose and resolve issues that result in poor website performance, such as DDOS attacks, runaway server processes, etc
• Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines
• Perform other duties as assigned

Technical Support Representative I

Project Manager

• Accountable for planning, coordination, and execution of client-facing projects across Professional Services
• Build and maintain formal project plans aligned with SOW or standardized service offering
• Use Wrike to manage projects, phases, tasks, milestones, and some client communications
• Maintain a consistent and scalable project delivery framework and reusable templates by project type
• Define project scope, deliverables, timelines, milestones, and task dependencies
• Develop detailed project plans in Wrike including work breakdown, task ownership, phase timing, and milestone tracking
• Lead cross-functional planning sessions and partner with Traffic Manager for project intake and Wrike setup
• Actively manage delivery resource schedules and align task schedules with resourcing targets
• Monitor capacity, resolve scheduling gaps, and manage scope, change orders, and backlog hours
• Serve as primary client-facing contact for project lifecycle including kickoff, updates, and closure
• Develop and execute stakeholder communication plan and coordinate client training sessions
• Ensure deliverables meet QA standards and monitor project budget performance
• Maintain Wrike project accuracy, delivery documentation, and audit trails
• Maintain accurate status and percent complete in Wrike and track project indicators
• Conduct post-project reviews and participate in delivery team initiatives to improve velocity and outcomes
• Track time accurately in MiTime and contribute to utilization reporting

Frontend Engineer

• Interpret user requirements to create clear and effective software specifications
• Analyze business processes to inform development decisions
• Learn and apply the features of the Miva Merchant eCommerce CMS and software
• Convert designs and specs to interactive & responsive solutions using JavaScript, HTML, CSS, and Miva Template Language
• Optimize functionality for performance, maintainability, accessibility, and cross-browser compatibility
• Adhere to secure coding best practices
• Develop manual and automated tests to ensure software quality
• Collaborate with team members and contribute to an innovative development environment
• Perform other duties as assigned

Technical Support Intern

Technical Support Representative I

Project Manager

Front-End Developer