Mitsubishi Motors North America, Inc.

ADR & Customer Connections Administrative Assistant

Mitsubishi Motors North America, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Franklin • Tennessee • United States

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Salary

💰 $45,000 - $50,000 per year

About the role

  • Assist with vehicle disposition and disposal processes, including resolving moderately complex issues, coordinating with vendors, handling auction transportation, and overseeing title applications
  • Partner with regional teams and internal stakeholders (Legal, Vehicle Logistics, Aftersales) to coordinate vehicle dispatch, support ADR and Customer Connections processes, and ensure operational alignment
  • Review claims invoices, track surrendered vehicle costs (including tax recovery), and support reporting and invoice creation to recover expenses
  • Ensure timely handling and routing of legal documents, partnering with Legal to track cases and prevent delays
  • Provide administrative and operational support to Customer Connections management to enhance overall customer experience
  • Contribute to cross-functional projects and support ongoing training and process improvement initiatives
  • Consistently meet departmental goals and deadlines while supporting broader team and company objectives

Requirements

  • 3+ years in administrative support, operations, or customer relations, ideally in a cross-functional environment
  • Strong understanding of ADR principles, processes, and billing requirements
  • Proficiency in administrative tasks, including calendar management, invoicing, and reporting
  • Ability to manage multiple priorities simultaneously with accuracy and attention to detail
  • Professional, courteous, and collaborative approach with internal teams and field colleagues
  • Proactive mindset with the ability to identify and implement process improvements
  • Strong organizational and analytical skills, including invoice analysis and reporting
  • Excellent verbal and written communication skills, able to liaise effectively across departments
  • Capable of building relationships with regional teams, internal stakeholders, and external vendors
  • Customer-focused mindset with commitment to enhancing the employee and client experience
  • Self-motivated with the ability to operate independently
  • Adaptable to changing priorities in a fast-paced, cross-functional environment
  • Committed to meeting departmental goals and contributing to company-wide objectives.
Benefits
  • Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
  • Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
  • Benefit from our 401(k) with Company match and annual contributions based on years of service.
  • Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
  • Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
  • Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
  • Experience our collaborative workspace where ideas flow freely.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative supportoperationscustomer relationscalendar managementinvoicingreportinginvoice analysisADR principlesbilling requirements
Soft Skills
attention to detailcollaborative approachproactive mindsetorganizational skillsanalytical skillsverbal communicationwritten communicationrelationship buildingcustomer-focused mindsetself-motivated