Mitsubishi Motors North America, Inc.

District Aftersales Manager

Mitsubishi Motors North America, Inc.

full-time

Posted on:

Location Type: Remote

Location: Colorado • Utah • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $100,000 per year

About the role

  • Regularly communicate with and visit dealer partners (including dealership owner(s)/principal(s)), serving as a consultant to Mitsubishi Motors dealer partners on Aftersales operations in the District. Leverage knowledge of dealership parts/service operations, Aftersales marketing, and Mitsubishi Motors’ Aftersales programs and best practices to identify revenue generating opportunities and develop operations improvement plans.
  • Review dealer partner financial statements, systems, and other reporting to proactively identify and recommend opportunities in process, throughput, staffing, service facilities, parts and service marketing, customer relations, and other best practices. Ensure that dealer partner management and leadership understand available tools and programs to maximize their Aftersales operations.
  • Assist dealer partners in “operational troubleshooting,” helping to resolve problems and challenges, including working with external vendors and internal teams. Provide “ad hoc” training and guidance to dealer partner staff on best practices in understanding their data, video multi-point inspections and modernized tools, service excellence, parts sales, inventory control, warranty administration, etc.
  • Drive Aftersales performance for both MMNA and dealer partners in the District by consulting with dealer partners how to achieve and exceed profitability targets, grow customer pay business, improve customer experience (and CSI scores), increase customer retention and loyalty, optimize marketing efforts, and boost parts and accessory sales.
  • Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments in the Company to provide information and expertise that helps to improve operations while mitigating risk.
  • Work with the Aftersales Performance team to look for and develop unique opportunities within the District, including wholesale and collision.
  • Act as consultant to the Dealer Development team, utilizing knowledge of your market to advise on planning for, and ensuring successful implementation of, Aftersales strategies and best practices for any new dealer in the District.
  • Work closely with your District Sales Manager counterpart (DSM) to engage in joint dealer visits, consult with dealer partners on opportunities holistically, and look for unique opportunities within the District to improve operations and increase sales.
  • Advise Regional Management and/or Dealer Development of issues with any dealer partners related to adherence to policies, procedures, or the Dealer Agreement, in any Aftersales areas (parts sales, warranty administration, customer satisfaction, service lane staffing, etc.).

Requirements

  • 5+ years of professional exempt level automotive retail/wholesale experience.
  • Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
  • Deep understanding of what drives customer behavior, improves the customer experience, increases sales out of the service drive, and increases retention and loyalty.
  • Deep understanding of dealership operations and systems on the Aftersales side of the business, including profit drivers, loyalty drivers, and retention drivers, how to effectively analyze and leverage data to develop and implement operations strategies.
  • Ability to communicate effectively with a broad range of individuals, from customers to members of MMNA leadership.
  • Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
  • Must maintain a valid unconditional driver’s license and an approved driving record.
Benefits
  • Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
  • Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
  • This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
  • Benefit from our 401(k) with Company match and annual contributions based on years of service.
  • Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
  • Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
  • Experience our collaborative workspace where ideas flow freely.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automotive retail experienceAftersales operationsdata analysisoperations strategiescustomer experience improvementservice excellenceinventory controlwarranty administrationparts salesmarketing strategies
Soft Skills
communicationconsultative skillsproblem-solvingcross-functional collaborationtraining and guidancecustomer relationsleadershipstrategic planningrelationship buildingoperational troubleshooting
Certifications
valid driver's license