Mitsubishi Motors North America, Inc.

Regional Aftersales Manager

Mitsubishi Motors North America, Inc.

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $130,000 - $150,000 per year

Job Level

SeniorLead

About the role

  • Drive Aftersales performance for both MMNA and dealer partners in the Region by achieving and exceeding profitability targets, growing customer pay business, improving the customer experience (and CSI scores), increasing customer retention and loyalty, and boosting parts and accessory sales.
  • Serve as an expert consultant to Mitsubishi Motors dealer partners within the Region, providing knowledge, feedback, and expertise on “all things Aftersales” to dealer partners. Regularly visit dealer partners within the Region, serving as a brand ambassador and advocate for Mitsubishi Motors.
  • Provide innovative guidance to dealer partners to maximize their profitability in parts, accessories, and in the service drive.
  • Lead national parts and service process initiatives to establish and maintain a consistent and exceptional Mitsubishi brand across all dealer partners in the Region.
  • Work closely with Regional Sales Manager and Dealer Development Manager in the West Region to explore new markets, support new dealerships, and provide best in class consultative services to help our dealer partners succeed in the Aftersales area and overall.
  • Lead your team to a high level of performance, developing and acting as a mentor for your direct reports (District Parts and Service Managers).
  • Consult with Regional and National leadership on team members’ performance goals, conduct performance reviews and inspire innovative initiatives.
  • Work cross-functionally across Company leadership to contribute strategy, knowledge, and feedback to Aftersales and Customer Experience initiatives.

Requirements

  • 8+ years professional exempt-level automotive retail/wholesale experience, including experience as a District Parts and Service Manager and/or Regional Aftersales Support Manager (or equivalent positions in the industry).
  • 3+ years of experience managing a high performing team, setting performance goals and KPIs, coaching and mentoring, and knowledge of HR/management best practices.
  • BS/BA or equivalent combination of education and experience.
  • Formal training in such areas as sales techniques, financial statement analysis, inventory management and related marketing and advertising.
  • Holistic understanding of dealership and OEM operations; strong knowledge and experience in P&A sales/wholesale/inventory, technical service operations and customer experience drivers.
  • Demonstrated results-oriented leadership; demonstrated record of achieving performance goals and objectives.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment while demonstrating flexibility and adaptability.
  • Strong interpersonal and communication skills and executive presence, ability to communicate with credibility and develop trust at all levels of the organization. Ability to model the MMC Way and MMNA values with team members, fostering a positive culture and employee experience.
  • Must maintain a valid unconditional driver’s license and a MMNA approved driving record.
Benefits
  • Comprehensive healthcare coverage, including medical, dental, and vision plans.
  • Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
  • This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
  • 401(k) with Company match and annual contributions based on years of service.
  • Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
  • Up to 30 days of paid time off, including holidays, vacation, and other leave options.
  • Collaborative workspace where ideas flow freely.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automotive retail experiencedistrict parts and service managementregional aftersales support managementperformance goal settingKPI managementsales techniquesfinancial statement analysisinventory managementcustomer experience driverstechnical service operations
Soft skills
leadershipcoachingmentoringinterpersonal skillscommunication skillsexecutive presenceflexibilityadaptabilitytrust buildingpositive culture fostering
Certifications
valid driver's license