Operations Manager
Mitsubishi Heavy Industries
full-time
Posted on:
Location Type: Office
Location: Tucson • Arizona • United States
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About the role
- Work with your team to manage safety, quality, labor, and customer schedules.
- Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.
- Upsells additional work to Customer.
- Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
- Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
- Execute and maintain schedule through aircraft delivery and follow-up.
- Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
- Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
- Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
- Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
- Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
- Responsible for meeting or exceeding facility financial objectives on all projects.
- Issues and collects DPRs, reviews payment terms with Customer.
Requirements
- A minimum of 5 years of experience working in an aircraft maintenance environment or substantial similar experience.
- A minimum of 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
- Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
- Working knowledge of aircraft maintenance inspection programs for jet aircraft.
- Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
- The ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team.
- Possess interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
- The customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
- Strong verbal and written communications skills.
- Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
- Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email, and web-based applications as well as operating systems (Empower MX and SAP) used to manage the maintenance work.
Benefits
- Comprehensive medical, dental, vision and prescription coverage
- Flexible Spending and Health Savings Accounts
- Company paid life insurance and short-term disability
- Annual wellness incentives up to $750
- Employee assistance program
- 401K with 7% company match
- Annual bonus plan
- Paid vacation, sick time, and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementaircraft maintenancerisk managementbudget managementinvoice managementworkflow monitoringcustomer follow-upmargin analysiswarranty negotiationsinspection programs
Soft Skills
leadershipcoachinginterpersonal skillscustomer servicecommunication skillsplanning skillsorganizational skillsproblem-solvingteam buildingrelationship management