Mitsubishi Heavy Industries

Transactional Service Manager I

Mitsubishi Heavy Industries

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

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About the role

  • This position is responsible for the planning, implementation, and overall management of PGS service scopes for customer contracts, including Long Term Service Agreements, Long Term Maintenance Agreements and/or transactional outage services, parts, and repairs.
  • Understand and further develop contract requirements.
  • Communicate clearly via scope definition during event planning.
  • Lead cross-functional internal planning efforts for all aspects of outages.
  • Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activities.
  • Develop outage budgets, track actual project costs and report on deviations.
  • Control project costs, understand and be able to communicate reasons for deviation from planned.
  • Work with finance team and support collections to maintain Accounts Receivable / Cashflow.
  • Develop event schedules which include base and additional scopes as locked, promote accurate schedule updates and reporting of deviations.
  • Order and maintain tools as required to support field activity.
  • Develop and coordinate suppliers needed for the Outage per DoR.
  • Frequent travel to customer plant sites, often weekly, for the purpose of planning outage requirements and meeting with the customer on all contract issues.
  • Help in the development of new processes / improve current processes.
  • Review applicable aspects of the contract, maintain lessons learned, contingency plans, etc.
  • Support technical issues to resolution.
  • Explore opportunities to increase sales to existing and/or new customers.
  • Lead outage teams during planned and unscheduled maintenance activities.
  • Support planning and/or execution of other contracts, may be contributor or lead capacity.
  • Overall management of Field Service Operations in the implementation of customer contracts using either Mitsubishi Power personnel or contract personnel representing Mitsubishi Power.
  • Support/coach assigned PM’s and PEs on procedures/processes.
  • Support the development of standard field procedures for the implementation of Mitsubishi Power labor contracts.
  • Maintain accurate information in various systems utilized across the company for outage planning.
  • Provide project administration including documentation of warranty issues.
  • Support warranty issue resolution.
  • Support actual and equivalent operating hours and starts data request to customer.
  • Track order availability/delivery status to ensure parts are manufactured to support outages.
  • Ensure parts required to implement an outage are on site prior to the start of the outage.
  • Expedite parts as required to support the contract requirements.
  • When an outage is complete, coordinate shipping parts off-site for repair and turnover remaining parts to customer.

Requirements

  • Bachelor's degree (BSME, BSEE) from four-year College or university; or at least six (6) years related experience and/or training; or equivalent combination of education and experience is required for this position.
  • Support ISO 9001 compliance and initiatives.
  • 30% business travel land/air/overnight based on contract needs.
  • Maintain a good status of your driver’s license and passport.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
Benefits
  • Excellent Benefits (Medical, Dental, Vision & 401K Matching).
  • Excellent growth and advancement opportunities.
  • Tuition reimbursement and on-the-job training.
  • Paid vacation, sick time and holidays.
  • Committed to quality products and services.
  • Great working environment and culture.
  • Employee Appreciation Programs and Events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbudget developmentcost trackingcontract managementoutage planningprocess improvementtechnical issue resolutiondocumentationwarranty issue resolutionsupplier coordination
Soft Skills
communicationleadershipcross-functional collaborationorganizational skillsproblem-solvingcoachingcustomer relationship managementadaptabilityattention to detailtime management
Certifications
Bachelor's degree in Mechanical EngineeringBachelor's degree in Electrical Engineering