Senior Manager, Commercial Management
Mitsubishi Heavy Industries
full-time
Posted on:
Location Type: Office
Location: Bridgeport • Virginia • West Virginia • United States
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Job Level
About the role
- Lead and develop a team of Customer Success professionals through effective coaching, feedback, and performance management.
- Oversee daily operations to ensure safety, efficiency, quality, and adherence to performance objectives.
- Build a culture of engagement and accountability through recognition, training, and continuous improvement.
- Act as the primary point of contact for key customers, fostering trust, alignment, and proactive communication.
- Monitor and report customer performance metrics, ensuring service levels and KPIs are consistently achieved.
- Lead customer reviews to assess operational performance and identify opportunities for improvement.
- Manage escalations and ensure timely, effective resolution of customer issues.
- Collaborate with internal teams (Operations, Finance, Commercial) to ensure alignment between customer needs and company deliverables.
- Support business growth through renewals, performance reviews, and strategic account planning.
- Provide insights and feedback to internal stakeholders to enhance service delivery and customer experience.
Requirements
- Bachelor’s degree in Business, Aviation Management, or related field
- 7+ years of progressive experience in customer success, account management, or commercial operations—ideally in the aviation or MRO sector
- 3+ years in a leadership role, with demonstrated experience developing and motivating teams
- Proven track record of driving customer satisfaction, operational performance, and process improvement
- Strong communication and relationship-building skills with the ability to influence across all levels
- Excellent analytical and problem-solving abilities, with high attention to detail
- Advanced proficiency in Microsoft Excel and data-driven performance analysis.
Benefits
- Comprehensive medical, dental, vision and prescription coverage
- Flexible Spending and Health Savings Accounts
- Company paid life insurance and short-term disability
- Annual wellness incentives up to $750
- Employee assistance program
- 401K with 7% company match
- Annual bonus plan
- Paid vacation, sick time, and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven performance analysisoperational performanceprocess improvementcustomer satisfactionperformance managementcoachingfeedbackKPI monitoringstrategic account planning
Soft skills
communicationrelationship-buildinginfluenceanalytical abilitiesproblem-solvingattention to detailteam developmentmotivationengagementaccountability