Technical Support Specialist
Mitsubishi Heavy Industries
full-time
Posted on:
Location Type: Office
Location: Tucson • Arizona • United States
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Tech Stack
About the role
- Be the first point of contact for EmpowerMX users across our service centers
- Troubleshoot issues, document tickets, and provide Tier 1 support
- Train users on system processes, new features, and best practices
- Audit and maintain master data for accuracy and compliance
- Create simple tools and queries to help users extract and interpret data
- Collaborate with IT and vendors on system enhancements and upgrades
- Identify data discrepancies, suggest process improvements, and help optimize workflows
Requirements
- Associate’s degree in Information Systems, Aviation Management, Business, or related field
- Previous experience in SaaS or ERP support helpful
- Advanced Excel skills and familiarity with data extraction
- Strong communication skills and ability to train non-technical users
- Commitment to data accuracy & attention to detail
- Knowledge of aviation maintenance or MRO processes
Benefits
- Comprehensive medical, dental, vision and prescription coverage
- Flexible Spending and Health Savings Accounts
- Company paid life insurance and short-term disability
- Annual wellness incentives up to $750
- Employee assistance program
- 401K with 7% company match
- Annual bonus plan
- Paid vacation, sick time, and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Tier 1 supportdata extractionadvanced Excelsystem processesdata auditingprocess improvementworkflow optimization
Soft skills
communication skillstraining abilityattention to detail
Certifications
Associate’s degree in Information SystemsAssociate’s degree in Aviation ManagementAssociate’s degree in Business