Mitsubishi Heavy Industries

Operations Support Specialist I

Mitsubishi Heavy Industries

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • The Operation Support Specialist position is responsible for providing accounts administration for Mitsubishi Power Long-Term Service Account Project Managers and Regional Managers.
  • Support PMs on parts quoting (CRM).
  • CRM parts opportunity creation and maintenance
  • Bookings and SN creation and tracking
  • Manage all facets of parts shipments and returns and be the point of contact for Warehouse and Transportation requests
  • Preparation of Hot parts repair turnover data
  • Work/coordinate with LTSA Repair Program Manager and manage LTSA Brown/ Ref contract spares (Parts trac)
  • Pre-outage planning support: Manage/update pre-outage prep sheet and ensure quality of the process.
  • Support parts availability requirements and establish communication with PMs as well as order fulfillment, transportation, shipping and receiving and other teams as needed to ensure proper planning.
  • Post-Outage planning Support: Collect and review post outage configuration records, closely work with Field Service Project Management, and LTSA PM for configuration records receivable and processing; Perform sanity checks before parts shipment (Blades and Nozzles)
  • Support the review of LTSA Parts rotations quarterly and/or post outage
  • Align SAP demand with parts rotations
  • Work with LTSA PMs to log new items in the Warranty tracker.
  • Generate invoices and credit memos to customer.

Requirements

  • Accredited degree from college or university; or equivalent combination of education and experience equal to four (4) years
  • Ability to read, analyze, and interpret general business financial statements.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources;
  • Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties;
  • Maintain the highest degree of honesty and integrity at all times;
  • Support ISO 9001 compliance and initiatives;
  • Ability to travel 10%
Benefits
  • Excellent Benefits (Medical, Dental, Vision & 401K Matching).
  • Excellent development programs and advancement opportunities.
  • Tuition reimbursement and on-the-job training.
  • Paid vacation, sick time, and holidays.
  • Committed to quality products and services.
  • Great working environment and culture.
  • Employee Appreciation Programs and Event.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
accounts administrationparts quotingCRMparts opportunity creationbookings trackingparts shipments managementpre-outage planningpost-outage planningSAP demand alignmentinvoice generation
Soft skills
communicationpresentationanalytical skillsintegrityconfidentialityteam collaborationproblem-solvingorganizational skillsattention to detailcustomer service
Certifications
ISO 9001 compliance