IT Support Intern
Mitsubishi Electric Power Products, Inc.
internship
Posted on:
Location Type: Office
Location: Warrendale • Pennsylvania • United States
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Job Level
About the role
- Provide frontline IT support by monitoring systems and assisting with troubleshooting
- Methodically troubleshoot computers, peripherals, and core desktop software (Microsoft Office, Adobe, etc.)
- Support network connectivity issues including LAN, WLAN, and VPN
- Assist with printer and copier support
- Document incidents, requests, and resolutions using a ticketing system
- Support routine maintenance activities and process documentation
- Work directly with end users, providing clear, non-technical communication and empathetic support
- Manage multiple tickets and tasks simultaneously in a fast-paced environment
Requirements
- Currently enrolled in a Bachelors or Masters degree program
- Minimum GPA of 3.0
- Prior internship or customer-facing technical support experience preferred
- Experience working with a ticketing system
- Strong troubleshooting and problem-solving skills
- Intermediate computer skills, including proficiency with Microsoft Office
- Strong communication skills with the ability to explain technical concepts to non-technical users.
Benefits
- Meaningful, hands-on project work
- Exposure to real-world IT operations
- Mentorship from experienced professionals
- Access to industry and business leaders
- Participation in MEPPIs philanthropic activities
- An end-of-summer presentation to management highlighting your work and accomplishments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingnetwork connectivityLANWLANVPNMicrosoft OfficeAdobeticketing systemroutine maintenanceprocess documentation
Soft Skills
communicationproblem-solvingempathetic supporttime managementcustomer service