Mitsubishi Electric Power Products, Inc.

Software Engineer

• Oversee and direct engineering support activities for assigned products within SCD, providing technical guidance and mentorship to staff.
• Lead planning and execution of assigned projects and initiatives to enhance service capabilities.
• Monitor field incidents, set priorities, and manage issue escalation within SCD and product divisions as needed.
• Oversee the review of technical support documentation for new product introductions.
• Collaborate with equipment division Engineering and QA teams to resolve technical issues and manage open items to completion.
• Review incident history to identify systemic issues and work with internal teams to implement improvements.
• Review and disseminate engineering change notices (ECNs) to technical support staff as required.
• Assist in creating and refining processes related to product support activities.
• Manage staff performance, provide coaching and training, conduct performance reviews, and support career growth in alignment with company policies.
• Represent SCD positively through effective communication and collaboration with customers, vendors, and internal departments.

Engineering Support Manager

Manager

• Master Scheduling Leadership: Develop and maintain the master production schedule for the Switchgear Division.
• Integrate inputs from Sales, Engineering, Purchasing, and Production to align with customer requirements and operational capabilities.
• Lead weekly production control meetings to review schedule performance and drive corrective actions.
• Cross-Functional Collaboration: Partner with division leadership to assess capacity, labor, and material constraints.
• Adjust schedules to optimize throughput and resource utilization.
• Communicate proactively with stakeholders regarding material shortages, delivery delays, and engineering changes.
• Continuous Improvement: Analyze production trends and performance metrics to identify bottlenecks and improve forecast accuracy.
• Evaluate and enhance scheduling tools and processes, implementing best practices.
• Maintain accurate MRP parameters and ensure timely processing of new orders and customer change notices in Syteline ERP.
• Team Development: Manage and mentor scheduling staff according to company policies.
• Provide training, cross-training, and continuing education opportunities.
• Conduct performance reviews and contribute to salary and incentive decisions.

Scheduling and Planning Manager

Procurement

• Manage and develop vendor/supplier relationships with key interfacing CPSD departments to strengthen supply management effectiveness.
• Collaborate with internal stakeholders to manage, draft, negotiate and execute supplier contracts and agreements including evaluation, qualification, selection, negotiation, costing, risk analysis and technical capability.
• Create detailed opportunity-specific sourcing strategies with supplier evaluation and risk analysis and present supplier recommendations to CPSD stakeholders.
• Lead supply chain efforts for proposal teams.
• Provide purchasing and supply chain guidance to proposal teams.
• Identify and track cost savings/overruns and facilitate resolution between engineering and vendors/suppliers.
• Resolve commercial and technical supplier issues and actions serving as liaison between supplier and MEPPI.
• Negotiate non-conforming material cost recovery.
• Coordinate and manage vendor/supplier chargebacks.
• Monitor products, parts and service cost performance and implement procurement strategies designed to reduce current and future costs.
• Manage supplier performance for price, delivery, quality and contract compliance.
• Plan, schedule and issue purchase orders for products, parts and services according to forecasts, customer requirements and internal requisitions.
• Obtain approvals per MEPPIs Limits of Authority policy.
• Further the goals and positive, professional image of the Division through effective dealings with customers and other internal departments and divisions.

Sourcing Specialist

Application Engineer

• Review RFQ information and collaborate with customers, vendors, and internal departments to prepare quotations that include specification compliance, pricing, Bill of Materials, cost-of-ownership documentation, drawings, scope of work, and procedures.
• Participate in contract and price negotiations with customers.
• Manage contract terms and pricing to achieve the divisions sales plan.
• Develop and maintain customer relationships.
• Identify business opportunities with new and existing customers within CPSD.
• Develop, maintain, and monitor project plans specifying goals, scheduling, resource allocation, risk identification, and contingency plans.
• Ensure customer commitments are met, and project costs remain within budget.
• Provide technical application engineering support for internal and external customers.
• Provide technical support to other departments for on-site services as needed.
• Independently represent MEPPI in technical meetings, site walkthroughs, seminars, and presentations to promote IT and mechanical cooling products.
• Track and communicate project status, technical requirements, and customer information.
• Ensure order and customer documentation are stored and transferred in accordance with the MEPPI quality system.
• Identify and recommend proper application of products for customer solutions.
• Create, present, and review electrical, schematic, system, and mechanical drawings.
• Develop written and verbal communications to describe and promote IT cooling and mechanical products.
• Work with the management team and internal departments to identify and minimize MEPPI risks and exposures for customer and vendor orders.
• Work with internal departments to evaluate and mitigate order costs.
• Oversee factory witness tests, create and manage agenda, and lead customer communication.
• Identify and propose cost-saving opportunities and new product opportunities.
• Further the goals and positive, professional image of CPSD by conducting business with other MEPPI departments, visitors, and callers in a timely and cooperative manner.

Senior Project Applications Engineer, Cooling Systems

Product Manager

• Lead project teams to plan, develop, release, launch, and promote new IT Cooling products, updates, upgrades, and add-ons.
• Lead the development and implementation of short and long-term IT cooling portfolio strategies.
• Identify and prioritize new IT Cooling products, upgrades, and updates, and outline the strategic vision for a complete portfolio.
• Research, analyze, and compile detailed requirements for product development and the realization of IT Cooling and packaged (IT cooling + UPS systems) sales initiatives.
• Suggest product cost improvements and lead the planning of future product developments/customization in coordination with MEPPI and MEHITS organizations.
• Gather, utilize, and distribute market intelligence, competitive analytics, sales feedback, and voice of the customer surveys and interviews.
• Perform market research to benchmark competitors IT Cooling offerings, capabilities, and pricing.
• Develop pricing for IT Cooling offerings that align with market value, division strategies, and business objectives.
• Develop and maintain relevant portions of the price book, including IT Cooling solution configuration structure, part numbers, and descriptions.
• Prepare and facilitate meetings with senior management from MEPPI, MEHITS, and MELCO to ensure that activities, projects, and objectives align with the IT Cooling products strategy.
• Manage IT Cooling products and solutions throughout the lifecycle.

IT Cooling Systems Product Manager

• Champion Quality Excellence: Lead the development, improvement, and implementation of quality control processes that enhance efficiency, productivity, and cost-effectiveness throughout CPSD operations.
• Strengthen Quality Systems: Develop, implement, and monitor SOPs to standardize workflows and support long-term operational stability.
• Own ISO 9001 Audits & Certification: Oversee internal and external audits, manage the CPSD QA Program, and maintain or expand ISO 9001 certification as needed across the division.
• Lead & Develop the Quality Team: Provide strong leadership to QA staff, ensuring adherence to company policies. Drive employee development through training, cross-training, coaching, and performance reviews.
• Drive Data-Backed Improvements: Conduct ISO-focused management reviews, analyze quality and performance data, and recommend actionable improvements to strengthen processes and outcomes.
• Build Robust QA Programs: Develop and maintain quality assurance programs, including inspection protocols, testing procedures, and internal audit practices.
• Track & Report Quality KPIs: Monitor critical quality metrics and performance indicators, providing insights and recommending corrective or preventive actions.
• Solve Quality Problems: Investigate quality issues, perform root cause analysis, and implement corrective and preventive actions to eliminate recurring problems.
• Partner on Supplier Quality: Collaborate with the Supply Chain team to manage supplier qualifications, audits, and ongoing quality evaluations.
• Ensure Regulatory Compliance: Maintain compliance with ISO standards, MEPPI requirements, industry-specific regulations, and customer expectations. Manage all documentation required for audits, certifications, and compliance reviews.
• Enhance Customer & Supplier Relationships: Engage with customers and suppliers to resolve quality concerns, support business relationships, and improve operations.
• Communicate Performance: Prepare and present monthly reports on quality trends, corrective actions, and program performance.
• Represent CPSD with Excellence: Promote the divisions professional image through effective interaction with customers, vendors, and internal teams to resolve quality issues promptly and effectively.

Quality Section Manager

System Administrator

• Own the ServiceMax Platform: Configure, maintain, and enhance the ServiceMax application using out-of-the-box functionality
• Ensure System Integrity: Monitor data accuracy, conduct routine checks, perform system audits
• Build Smarter Processes: Develop and implement workflows, process builders, validation rules, and reports
• Lead Administration & Governance: Manage user accounts, profiles, permissions, and code migrations
• Be the First Line of Support: Troubleshoot and resolve system issues, address user requests
• Support Business Excellence: Partner with the Operational Excellence Manager to track, analyze, and report on service KPIs
• Drive Future Enhancements: Collaborate with stakeholders to gather requirements and support new software implementations
• Stay Ahead of Releases: Monitor ServiceMax and Salesforce updates
• Shape CRM Operational Standards: Coordinate the design, documentation, and continuous improvement of CRM processes
• Train & Empower Users: Deliver onboarding, refresher, and new-feature training sessions
• Maintain Compliance: Assist with annual compliance audits