Mitsubishi Electric Power Products, Inc.

Manager

• Champion Quality Excellence: Lead the development, improvement, and implementation of quality control processes that enhance efficiency, productivity, and cost-effectiveness throughout CPSD operations.
• Strengthen Quality Systems: Develop, implement, and monitor SOPs to standardize workflows and support long-term operational stability.
• Own ISO 9001 Audits & Certification: Oversee internal and external audits, manage the CPSD QA Program, and maintain or expand ISO 9001 certification as needed across the division.
• Lead & Develop the Quality Team: Provide strong leadership to QA staff, ensuring adherence to company policies. Drive employee development through training, cross-training, coaching, and performance reviews.
• Drive Data-Backed Improvements: Conduct ISO-focused management reviews, analyze quality and performance data, and recommend actionable improvements to strengthen processes and outcomes.
• Build Robust QA Programs: Develop and maintain quality assurance programs, including inspection protocols, testing procedures, and internal audit practices.
• Track & Report Quality KPIs: Monitor critical quality metrics and performance indicators, providing insights and recommending corrective or preventive actions.
• Solve Quality Problems: Investigate quality issues, perform root cause analysis, and implement corrective and preventive actions to eliminate recurring problems.
• Partner on Supplier Quality: Collaborate with the Supply Chain team to manage supplier qualifications, audits, and ongoing quality evaluations.
• Ensure Regulatory Compliance: Maintain compliance with ISO standards, MEPPI requirements, industry-specific regulations, and customer expectations. Manage all documentation required for audits, certifications, and compliance reviews.
• Enhance Customer & Supplier Relationships: Engage with customers and suppliers to resolve quality concerns, support business relationships, and improve operations.
• Communicate Performance: Prepare and present monthly reports on quality trends, corrective actions, and program performance.
• Represent CPSD with Excellence: Promote the divisions professional image through effective interaction with customers, vendors, and internal teams to resolve quality issues promptly and effectively.

Quality Section Manager

System Administrator

• Own the ServiceMax Platform: Configure, maintain, and enhance the ServiceMax application using out-of-the-box functionality
• Ensure System Integrity: Monitor data accuracy, conduct routine checks, perform system audits
• Build Smarter Processes: Develop and implement workflows, process builders, validation rules, and reports
• Lead Administration & Governance: Manage user accounts, profiles, permissions, and code migrations
• Be the First Line of Support: Troubleshoot and resolve system issues, address user requests
• Support Business Excellence: Partner with the Operational Excellence Manager to track, analyze, and report on service KPIs
• Drive Future Enhancements: Collaborate with stakeholders to gather requirements and support new software implementations
• Stay Ahead of Releases: Monitor ServiceMax and Salesforce updates
• Shape CRM Operational Standards: Coordinate the design, documentation, and continuous improvement of CRM processes
• Train & Empower Users: Deliver onboarding, refresher, and new-feature training sessions
• Maintain Compliance: Assist with annual compliance audits

Quality Section Manager

Service System Administrator