Mitsubishi Electric Power Products, Inc.

Solutions Engineer

• Develop system requirements, functional specifications, test plans, and technical documentation for ANM projects.
• Design and implement data interfaces between internal digital solutions and external systems.
• Integrate control systems, field instrumentation, measurement devices, and test equipment for production deployments.
• Configure, test, and commission ANM platforms in both pre-production and live environments.
• Participate in onsite system commissioning, ensuring successful deployment and performance.
• Collaborate with engineering, product, and project teams to deliver integrated solutions.
• Support a positive and professional image of the Digital Solutions Department through effective communication and service.

Digital Solutions Integration Engineer II

Field Engineer

• Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers for the Service Center Division.
• Schedule technical sales or service support for customers including emergency service calls.
• Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing.
• Provide technical support to internal and external customers, including third-party service organizations and end users.
• Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status.
• Schedule and provide emergency technical support and field service on an on-call basis.
• Work with other MEPPI departments to determine product solutions for improved performance and protection.
• Attend daily project meetings as required.
• Identify, evaluate, and repair routine product failures.
• Identify and escalate non routine product failures to Supervisor.
• Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades).
• Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
• Maintain service records and documentation of services provided.
• Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.
• Guide less experienced technicians on troubleshooting system failures.
• Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.

Digital Solutions Integration Engineer II

Field Service Technician II