Customer Support Representative
Mitratech
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
- Educate and guide customers through troubleshooting, solution best practices, and educational resources.
- Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.
- Identify, document, and escalate software issues to our specialized support and technical teams.
- Stay proactive and collaborative, working across departments to improve customer experience.
- Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role.
Requirements
- You’re a natural problem-solver who thrives on helping others.
- You’re a self-starter and continuous learner who loves figuring things out.
- You communicate clearly and effectively—especially via email.
- You’re great at prioritizing, multitasking, and staying organized.
- You have experience working remotely and collaborating across teams.
- You’re tech-savvy, curious, and eager to make an impact.
- Bonus Points If You:
- Have experience in SaaS or customer-facing roles.
- Love troubleshooting and finding creative solutions.
- Enjoy working in a dynamic, fast-moving environment.
Benefits
- A supportive and inclusive culture where your voice matters.
- Exciting growth opportunities and ongoing learning.
- A fully remote work environment with a global team.
- The chance to work with cutting-edge technology and make a real impact.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem-solvingcommunicationprioritizingmultitaskingorganizationalcollaborationself-startercontinuous learnercustomer supporttroubleshooting