Data Scientist II
TD
PythonTableau
Head of Data Operations
Miter
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $240,000 per year
Job Level
Lead
About the role
- Own and scale critical payroll operations processes
- Lead the transition of Miter’s Year-to-Date (YTD) upload process from an external vendor to an internal center of excellence.
- Manage a hybrid team of payroll operations analysts and outsourced data contractors.
- Define success metrics, set goals, and drive accountability around throughput, accuracy, and customer experience.
- Partner closely with Product and Engineering to prioritize and deliver automation that makes the process faster and more self-serve for customers.
- Design and run operational review cadences to ensure every implementation stays on track.
- Define key metrics and build dashboards, reporting processes, and data sources to surface insights.
- Identify process or accountability breakdowns and work cross-functionally to implement solutions.
- Serve as the bridge between customer-facing teams and Engineering, helping automate the most manual parts of our operations.
- Own goals around customer time-to-value, delivering a mix of customer-facing product ships, internal process improvements, and automation to achieve them.
- Partner with teams across Miter to identify bottlenecks across our onboarding experience, quantify tradeoffs, and implement solutions.
Requirements
- 6–8+ years of experience in BizOps, Strategy & Operations, or Consulting, ideally in a fast-growing SaaS or tech-enabled services company.
- Proven track record building and improving complex operational processes end-to-end, including managing teams and vendors to measurable outcomes.
- Experience leading and motivating teams and driving cross-functional initiatives.
- Strong data skills, including working with large or messy datasets and identifying opportunities to automate work.
- Systems and product-minded, with experience mapping workflows and scoping operational or automation requirements with Product and Engineering.
- Skilled in project management, structuring goals, milestones, and reporting across multiple stakeholders.
- Ability to operate effectively in ambiguous environments, earning trust, creating clarity, and guiding teams through change.
- Focused on customer experience, balancing efficiency with processes that work well for both external and internal stakeholders.
Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific offsites per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll operationsdata analysisautomationproject managementworkflow mappingprocess improvementdashboard creationmetrics definitioncross-functional collaborationcustomer experience optimization
Soft skills
leadershipteam managementcommunicationproblem-solvingadaptabilitytrust-buildingclarity creationmotivationaccountabilitycustomer focus
