Mitek Systems

Senior Customer Onboarding Manager

Mitek Systems

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Responsible for guiding new customers from contract signing, through onboarding, to a point where they are successfully utilizing Mitek’s products.
  • Be the Directly Responsible Individual (DRI) for speed and quality of each customer’s implementation, deployment, and optimization of Mitek products.
  • Customer Onboarding Manager is responsible for coordinating various technical, marketing, product, and compliance teams within Mitek to facilitate the Customer’s desired technical and business outcomes.
  • Implementing long and short term project plans shared between Mitek and enterprise customers.
  • Developing and iterating customer onboarding strategy and methodology for enterprise customers across several verticals with the goal of minimizing onboarding time, and post-launch delays to growth.
  • Communicate project status internally and externally, escalate when necessary, and develop risk mitigation strategies for any blockers.
  • Properly manage escalations related to issues encountered during implementation and initial customer go live.

Requirements

  • Skills and abilities typically associated with 5 or more years of experience working in an implementation or onboarding manager role with solid project management experience in cloud-based SaaS environments.
  • Proven experience managing customers through challenging situations by finding solutions and work arounds.
  • Excellent project management skills and familiarity with modern practices and methodologies.
  • Knowledgeable in API's, customer education/ training, and troubleshooting issues.
  • Providing excellent, detailed feedback to Product teams to enhance the offerings.
Benefits
  • We take pride in enabling career growth in an environment of innovation and teamwork.
  • Our commitment to all Mitekians is to do meaningful work that matters.
  • Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.
  • We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.
  • Mitek's verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide.
  • We prioritize drive, skill, experience, and ambition in everything we do for our clients.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcloud-based SaaSAPIcustomer educationtroubleshooting
Soft Skills
communicationproblem-solvingrisk mitigationcustomer managementteam coordination