Mitek Systems

Data Analyst

• Build customer-facing reports that highlight trends, product performance, and optimization opportunities.
• Develop internal reporting that helps Customer Success, Support, and Sales teams use data in their day-to-day work.
• Build Tableau dashboards that present insights in a simple and visual way.
• Improve dashboard usability so teams can find what they need quickly.
• Partner with Data Engineering, Data Guild members, and Product Managers to align on data definitions and reduce rework.
• Create comparison and benchmarking views to show our customers how they perform against expected solutions.
• Support analysis and highlight insights that help customers reduce risk.
• Work with Customer Success, Product, and key stakeholders to align reporting to business needs.
• Help teams make better decisions by keeping reporting accurate, consistent, and easy to use.

Business Development Rep

• You will generate and close new business from assigned targets across key markets such as banking, financial services, payments, marketplace/sharing economy, and others.
• You will have the benefit of Mitek’s investments in the area of lead generation in the prospecting of your assigned targets.

Senior Business Development Executive

Customer Success Manager

• Manage strategic enterprise accounts: Build and execute success plans that define measurable business outcomes, ensuring alignment with customer goals and stakeholder engagement.
• Monitor customer metrics and account health: Analyze adoption, usage, and business results to provide strategic recommendations that reduce risk and drive growth.
• Partner with account teams: Work closely with Account Managers, Professional Services, Support, and Product to deliver a seamless, value-driven customer experience.
• Lead Quarterly Business Reviews (QBRs): Facilitate executive-level discussions that align progress to business outcomes, showcase value, and shape future strategy.
• Navigate complexity with confidence: Anticipate challenges in large organizations, uncover opportunities, and take decisive action to deliver additional value.
• Drive adoption and outcomes: Ensure customers realize maximum value from Mitek’s solutions, driving adoption, renewal, and expansion opportunities.
• Foster executive relationships: Build and maintain trusted partnerships with senior leaders and key stakeholders, serving as a strategic advisor.
• Lead escalations: Take point during high-stakes issues, aligning stakeholders, driving resolution, and maintaining customer confidence.
• Champion continuous improvement: Drive initiatives that enhance customer processes and strengthen Mitek’s internal operations for greater efficiency and impact.

Technical Writer

• Develop and maintain a wide range of technical documents, including user manuals, installation guides, API documentation, release notes, FAQs, tutorials, and SOPs. Ensuring accuracy, clarity, consistency, and adherence to company style guides and industry standards.
• Participate in the defining of documentation standards in terms of content & delivery for all Mitek products.
• Manage documentation across platforms and media, using content management systems (CMS), version control systems and online help systems (e.g., readme.com).
• Collaborate with design and engineering teams to improve user experience by providing input on user interface text and participating in usability studies.
• Train teams (Product Management / Development) on new content standards to drive consistency and quality for published documentation.

Senior Customer Success Manager

Support Engineer

• Lead client support and technical issue resolution for assigned strategic customers including:
• --Building rapport and understanding your customers’ business needs and objectives.
• --Acting as representative when end users reach out and need guidance.
• --Monitoring support metrics and providing monthly reports detailing all incidents/tickets in the previous month.
• --Acting as reliable resource when client admins need help with incidents and complex queries.
• --Extensively researching customer issues, creating and maintaining documentation to promote self-service for customers.
• --Providing on-demand technical guidance and troubleshooting.
• --Working in tandem with your Customer Success Manager (CSM) to keep oversight of requests and any reported issues.
• Serve as a subject matter expert (SME) for Mitek’s products.
• Communicate regularly with cross-functional team members about technology issues affecting systems operations and client workflow/production.
• Demonstrate behaviors consistent with the company’s vision, mission, and values in all interactions with customer, co-workers and vendors.

Technical Support Engineer

Data Engineer

• Be responsible for designing, developing, and maintaining large-scale data systems that support advanced analytics and business intelligence initiatives across Mitek.
• This role involves building sustainable and scalable data pipelines, processes, and platforms that enable efficient collection, transformation, and analysis of data throughout the organization.
• You’ll have a huge impact on how our business operates through building infrastructure to answer questions with data, using software engineering best practices, data management fundamentals, and recent advances in distributed systems (i.e. MapReduce, noSQL databases).
• You will work closely with Product Management, Data Analytics, Software Development, and business stakeholders to deliver reliable, high-performing data feeds, enterprise-level reports, and data solutions that support both strategic business decisions and offline machine use cases.

Senior Data Engineer

Sales

• Own revenue growth in your region by enabling, supporting, recruiting and activating channel partners.
• Build, manage, and strengthen relationships with existing partners, while recruiting and developing new ones.
• Partner with cross-functional teams—including Marketing, Product, Legal, Finance, and Customer Success—to deliver seamless partner experiences.
• Drive co-sell and marketing motions with partners to increase pipeline and market share.
• Deliver sales presentations and enablement programs to maximize partner success.
• Monitor industry trends, analyze partner performance, and create actionable strategies for growth.
• Represent Mitek as a brand ambassador at partner meetings, events, and conferences.

Channel Sales Manager

Security Analyst

• Continuously monitor and analyze threat intelligence feeds to identify emerging risks and trends.
• Proactively detect and assess potential threats across network, endpoint, and application environments.
• Conduct regular vulnerability assessments of systems, networks, and applications.
• Develop, implement, and track remediation plans to address identified vulnerabilities.
• Respond rapidly to security incidents, including malware outbreaks, unauthorized access, and system failures.
• Lead containment and mitigation efforts in collaboration with internal stakeholders.
• Analyze security data from logs, network traffic, and endpoint sensors to identify suspicious activity.
• Escalate and report findings to the incident response team for further investigation.
• Maintain up-to-date compliance documentation to meet regulatory requirements.
• Partner with stakeholders to develop, implement, and update security policies and procedures.
• Deliver regular security training and awareness programs to employees.
• Create and maintain reports tracking key security metrics (threat intelligence, vulnerabilities, incident response).

Financial Planning and Analysis

• Build and maintain driver-based forecasting models tied directly to business drivers.
• Work comfortably in Adaptive (Workday) to update forecasts, manage budgets, and ensure reporting is accurate and up to date.
• Build and maintain Tableau dashboards that give business operators and leaders self-service, real-time visibility into their performance, budgets, and key KPIs.
• Support monthly and quarterly reporting processes with clear, visual, decision-useful outputs that go beyond static decks.
• Partner with operational leaders to understand what’s working, what’s not, and where to double down.
• Turn data into decisions — identify trends, flag risks, and recommend actions that drive revenue and margin.
• Contribute to long-range planning, scenario modeling, and forecast updates.
• Support go-to-market strategies with financial insights on pricing, payback, customer health, and ROI.
• Build reporting that actually gets used — simple, visual, and focused on what matters.
• Bring a finance lens to every conversation: resource allocation, efficiency, trade-offs, and growth strategy.

Senior Financial Analyst

Sales Development Rep

• Engage key decision-makers at target accounts through creative, multi-touch cold outreach, leveraging all channels (cold calls, cold emails, LinkedIn).;Use initiative to book qualified meetings for account executives that lead to substantial pipeline growth.;Support account executives with strategic account mapping and devise actionable account penetration plans.;Action warm leads and intent signals to create qualified pipeline and close won dollars.;Conduct post-event follow-up to book qualified meetings and drive event ROI.;Consistently meet and exceed KPIs.;Support the business in building out bottom-line benchmark metrics across key pipeline generating activities.;Work closely with Sales, Business Operations, and Marketing leadership to refine messaging and improve outreach strategies.;Inform product roadmaps, marketing campaigns, and sales strategy by gathering customer feedback and conveying market needs.

Sales Development Representative

Pre-sales Engineer

• Become an expert with Mitek’s product suite at a precise solution level.
• Educate customers on Mitek product offerings, integration techniques, and best practices.
• Confidently deliver effective presentations and demos tailored to a solution based selling strategy.
• Contribute and coordinate RFIs and RFPs with quality responses.
• Lead discussions related to technical requirements, potential use cases, and success criteria.
• Understand the customer’s pain points to effectively apply solution selling.
• Ensure that product evaluations (POCs) and pilots will have a high chance of success.
• Collaborate with internal/external teams to develop robust system solutions.
• Accurately scope out and communicate the project requirements and implementation efforts to the customer and to others on the Go-To-Market team.
• Support and assist customers with hands-on end-to-end troubleshooting when issues arise.
• Capture and provide valuable customer feedback for product improvements.
• Participate in internal solution testing of new products to assist the Product team with feedback about performance.

Pre-Sales Engineer

Engineering Manager

• Lead development of software tools and frameworks to accelerate support for new identity documents across verification services
• Manage individual contributor engineers working on one or more Agile teams in a matrixed environment
• Develop high quality internal and external software solutions with emphasis on team code reviews
• Collaborate with research and development teams
• Remove roadblocks and ensure timely delivery of product development
• Continuously refine best practices for product releases
• Staff, develop, lead and retain a strong team of developers; build a culture of learning and continuous improvement
• Guide and coach the personal development of team members
• Empower team to deliver scalable, high-quality solutions that strengthen trust and security for millions of users worldwide

Senior Manager, Software Engineering

• Develop and manage a strategic pipeline of opportunities with banks, fintechs, and e-money providers across the UK and international markets
• Proactively open doors, build relationships, and close deals at C-level and across multiple business functions
• Own the full end-to-end sales cycle, from prospecting and lead qualification to RFPs, solution presentations, and contract negotiation
• Partner with Marketing on campaigns, events, and thought-leadership activities to maximize engagement
• Use Salesforce and sales enablement tools to manage activity, track pipeline, and ensure high-quality reporting
• Stay ahead of the curve by becoming a subject matter expert in Identity Verification and KYC technologies
• Drive strategic growth and close high-value SaaS deals for identity verification and fraud prevention solutions

Senior Sales Manager – New Business

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions.
Our Customer Success Managers are accountable for the operational aspects of the post-sales journey, ensuring smooth execution, adoption, and rapid response to customer needs.
Acting as proactive, trusted advisors, they anticipate challenges, surface opportunities, and help drive satisfaction, renewal, and expansion.
Build trusted partnerships through a strategic, high-touch approach for enterprise customers, while leveraging scalable, data-driven engagements to support broader customer base.
Work cross-functionally with Sales, Professional Services, Product, and beyond to ensure customers achieve their goals with confidence and clarity.