Missouri River Energy Services

IT Support

• Provides day-to-day support via telephone, email, and in-person visits to MRES Members for utility billing, financials, and payroll software platforms
• investigates, diagnoses, and resolves issues related to utility billing, financials, and payroll
• Escalates complex technical issues to vendor support and development teams as needed
• Builds strong, value-driven relationships with Members to ensure their satisfaction and success
• Assists with billing corrections, credits, and adjustments
• Translates complex concepts into clear, user-friendly guidance for Members
• Provides remote training to Members via telephone and email
• Prepares training resources including presentations, documentation, and training curriculum for Members
• Represents MRES on industry, development, and project committees, task forces, and conferences as assigned

Member, Enterprise Systems Support Specialist